Resova Integration Overview

The Resova integration connects your Resova account to Patch so customer, product, order, and booking data can be used across your Patch account.

This article gives a high-level overview of what syncs, how often data updates, and what limitations to expect.

What the integration syncs

• Contacts from Resova customers
• Products from Resova items
• Orders from Resova transactions
• Bookings from Resova calendar items

How syncing works

Patch uses a mix of scheduled syncing and webhooks.

• The scheduled sync runs every 6 hours.
• Webhooks can send some updates sooner when supported.
• Transactions are fetched by updated date.
• Customers do not have a created or updated date filter, so the customer sync works differently than the transaction sync.

What happens in Patch

• Resova transactions create order activity in Patch. Resova bookings create calendar activity in Patch.

• A single transaction can include more than one booking, so it is normal for one order to be connected to multiple booking records.

What to expect after setup

• Your initial sync pulls in customers, products/items, transactions, and bookings.
• New activity continues to update in real time and on the 6 hour sync.

Important notes

• Some contact fields only come across during the full customer sync.
• Some booking and order updates do not appear instantly for end users, but they do update on the next scheduled sync.
• If a booking is deleted from a multi-booking transaction, that single booking can be deleted without deleting the full transaction history.