Using Netflix with a T-Mobile (Odido) Package

Please contact your provider to see if Netflix is included in or was added to your package.

Please contact customer service and provide the email address for the Netflix account that is incorrectly linked so that we can help you link the correct Netflix account to your package.

If you cancel your package or service, one of two things will happen:

• If your Netflix account has a valid payment method (credit or debit card, for example) on file, you will continue to stream uninterrupted and we will charge your payment method.

• If your Netflix account does not have a valid payment method on file, your account will go on hold. To continue streaming, sign in to your Netflix Account page and add a new payment method.

The option to change your Netflix plan depends on your package.

• Go to netflix.com/account to check if you're eligible, then choose an available plan.

  • You cannot downgrade to a plan lower than what is included in your package.

  • Plan changes take effect immediately.

  • The price difference (based on Netflix retail value) will be reflected on your next bill.

• If you don't see the option to change your plan, contact your package provider to check eligibility.

• If your plan change is declined by your provider, you may need to contact them to take additional action.

Yes, extra members are allowed if you have a package or package add-on through this provider, assuming you have an eligible Netflix plan.

If you are the account owner and you want to switch to a package, you can link your existing Netflix account to the package.

• You can keep your extra member slots as long as the Netflix plan allows for the same number of extra members on your account.

• If you have more extra member slots than the Netflix plan allows, we will immediately cancel all your extra members after your account is linked to your package.

  • Your extra member(s) will receive an email confirmation.

If you are an extra member and want to switch to a package, you can create your own account and link to a package.

• Make sure to use the same email address you use for your extra member account to keep your viewing history and settings.

• Once complete, we will notify the account owner that you have been removed as an extra member from their account.

See the Extra Members article for more details on managing extra members.

Once you link your account to this package, your gift balance will remain on your Netflix account for future use. If you decide to cancel your package, or make additional purchases, then we will start to use your gift card or credit balance.

If you have Netflix as part of a package, you must link your existing Netflix account to stop being charged on your previous payment method.

• If you haven’t linked your account, follow the steps above under “How do I activate Netflix?”.

• If you linked your account, you may have linked to a different Netflix account or mistyped your email and accidentally created a duplicate account. To resolve this, follow the steps under “I accidentally linked the wrong Netflix account to my package”.

• If you have extra members on your account, your secondary payment method will continue to be charged for those slots.

Your Netflix account may be canceled if:

• you cancel or pause

  • a package that is linked to a Netflix account

  • a Netflix subscription that was added to your package

• we did not receive payment from your service provider

If you did not request a cancellation and your service provider account is in good standing, try re-linking your Netflix account using the steps in "How do I activate my package with Netflix?". If those steps do not work, please contact your service provider to check your account status.

See "What happens to my Netflix account if I cancel my package?" for more information.

If you canceled Netflix or your package, but your Account page shows that your package is still active, please contact your provider to confirm when the cancellation will be complete.