Import or Update Users

Mojo Helpdesk supports bulk user management via CSV, whether adding new users or updating existing ones.

File must be in .csv format, encoded as UTF-8
Up to 3,000 users per import
To update custom user fields, make sure those fields exist in Mojo Helpdesk before importing
If updating existing users, consider exporting the current user list as a starting point

Navigate to the waffle icon
Select Account administration
Navigate to Help desk > Import data > User import and click Import
Select the CSV file and click Next
The system displays the number of records detected
1. Adding new users: check Notify new users to send welcome emails if desired
2. Updating existing users: check Update existing users
Review the column mapping. Mojo will automatically map CSV headers to matching fields. Adjust any mappings or assign unmatched columns manually before continuing
Click Import

Email is required. Rows without one won't import
Use the field's display label as the column header for best results (ex. Email, First Name)
Matching is case-insensitive and ignores spaces, punctuation, and symbols (First Name, first name, and first-nameall match the same field)
Passwords must be at least 6 characters, or leave blank to auto-generate
New group values in the CSV are automatically created as groups
Users with no group value are placed in the default Individuals group