To connect a Drift Account in Databox, go to Data Manager > + New connection. Type Drift in the Search bar and click on the green Connect button.
This will open the Authorization window, which is where you will be prompted to enter your Drift login credentials and authorize the Databox app.
Data is synced for the Metrics that are being used in your Account, so when you first use a new Drift Metric, the maximum amount of historical data available is 36 months. Historical data is available for the following metrics:
- CQL
- Average Time to First Response
- Average Time to Close
- Median Time to Close
- Median Time to First Response
- New Conversations
- Contacts
Other Metrics are representing total values (i.e. Chat Playbooks metrics, Email Playbooks metrics, etc.) and do not have historical data available when first used. We only pull in the total current value, but we will accumulate historical data for these Metrics in Databox over time and the metric value will be shown cumulatively.
For more information about the amount of historical data available for a specific Metric please contact our Support Team at help@databox.com.
What time zone does Drift data sync in?
Drift data is synced in the time zone set in the Drift Account. For example, if your Drift Account time zone is set as EST, your Drift data will sync with Databox in EST.
As of April 2025, due to architectural and product changes, some dimensional metrics have been restructured and are now available as dimensions within a new placeholder metric. The list of affected metrics is provided below.
| Old Metric Name | New Metric | New Dimension (Breakdown by) |
|---|---|---|
| Sent by Email Playbook | By Email Metrics | Sent by Email Playbook |
| Replies by Email Playbook | By Email Metrics | Replies by Email Playbook |
| Opens by Email Playbook | By Email Metrics | Opens by Email Playbook |
| Clicks by Email Playbook | By Email Metrics | Clicks by Email Playbook |
| Bounces by Email Playbook | By Email Metrics | Bounces by Email Playbook |
| Unsubscribes by Email Playbook | By Email Metrics | Unsubscribes by Email Playbook |
| Open % by Email Playbook | By Email Metrics | Open % by Email Playbook |
| Click % by Email Playbook | By Email Metrics | Click % by Email Playbook |
| Sent by Chat Playbook | By Chat Metrics | Sent by Chat Playbook |
| Conversations by Chat Playbook | By Chat Metrics | Conversations by Chat Playbook |
| Clicks by Chat Playbook | By Chat Metrics | Clicks by Chat Playbook |
| Dismisses by Chat Playbook | By Chat Metrics | Dismisses by Chat Playbook |
| Meetings booked by Chat Playbook | By Chat Metrics | Meetings booked by Chat Playbook |
| Emails captured by Chat Playbook | By Chat Metrics | Emails captured by Chat Playbook |
| Click % by Chat Playbook | By Chat Metrics | Click % by Chat Playbook |
| Dismiss % by Chat Playbook | By Chat Metrics | Dismiss % by Chat Playbook |
| Conversations by Signature Playbook | By Signature Metrics | Conversations by Signature Playbook |
| Open by Signature Playbook | By Signature Metrics | Open by Signature Playbook |
| Clicks by Signature Playbook | By Signature Metrics | Clicks by Signature Playbook |
| Meetings by Signature Playbook | By Signature Metrics | Meetings by Signature Playbook |
| Viewed by Signature Playbook | By Signature Metrics | Viewed by Signature Playbook |
| Open % by Signature Playbook | By Signature Metrics | Open % by Signature Playbook |
| Click % by Signature Playbook | By Signature Metrics | Click % by Signature Playbook |
Due to API limitations, hourly granularity is not supported. This may affect visualization options for Charts in Databox.
For example, if a Drift Metric is used on a Line or Bar Chart with ''Yesterday'' Date Range selected, hourly data won't be displayed on the Chart.
However, the big number above the Chart will accurately reflect the Metric value for the selected Date Range.Learn more about Granularity here.