Custom fields let you attach your own data to abuse cases. Both manual custom fields and pre-defined fields with additional logic are managed from Settings → Custom Fields. For an explanation of the two types, see [Can I add my own data to abuse cases?]
You must have Admin access to your iQ Abuse Manager account to create or edit a custom field.
Create a custom field
Navigate to Settings in the left sidebar, then select Custom Fields.
Add a Custom field
Enter a Field Name. This is the label that appears on cases.
Tip: Use a clear, short name your team will recognise, for example, Customer ID or Server IP.
Select a Field Type:
Type | Use for |
|---|---|
String | Free-text values — account references, notes, identifiers |
Number | Numeric values — internal IDs, counts |
Date | Date values — contract dates, registration dates |
DateTime | Date and time values — timestamps from external systems |
Tags | One or more labels — useful for categorising or grouping cases |
Boolean | True/false values — flags or on/off states |
Age | A duration displayed in human-readable format (e.g. |
Click Save. The new field appears in the custom fields table.
Add Custom Field with Additional Logic
Navigate to Settings → Custom Fields.
Locate the Custom Fields with Additional Logic section.
Find the field you want to add and click Create.
The field is added to your account and populates automatically as case data becomes available.
Delete a custom field
Both standard custom fields and fields with additional logic are listed in the Existing Custom Fields table.
To delete a Custom Field:
Navigate to Settings → Custom Fields → Existing Custom Fields table
Right-click the field you want to remove in the table.
Select Delete from the context menu. The field is removed immediately from all cases.
Warning: once you delete a custom field you cannot get the field or the data back. There is also no confirm delete option - the field and data will be deleted straight away.
Custom fields in the cases view
When you create a custom field, it is automatically added as a column in the Cases view. Click the column header to sort by that field, or use the filter controls to filter cases by its value. For more on filtering and sorting, see [How to filter and sort cases using advanced filters].
View and edit custom field values on a case
Open a case from the Cases view.
Scroll to the Custom Data section on the left sidebar, under the Case Actions.
For fields that require manual data entry, click Edit under the field, enter a value, and save.
Note: Fields with additional logic populate automatically.
To go directly to your custom field settings from the case view, click the wheel icon in the Custom Data section.
Related articles
[Can I add my own data to abuse cases?] — understand what custom fields are and the types available