{"id":483,"date":"2009-07-25T12:42:29","date_gmt":"2009-07-25T20:42:29","guid":{"rendered":"https:\/\/graphpaperpress.com\/?page_id=483"},"modified":"2013-02-19T07:06:28","modified_gmt":"2013-02-19T15:06:28","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/graphpaperpress.com\/support-policy\/","title":{"rendered":"Support Policy"},"content":{"rendered":"

Our goal is to provide our users with fast, accurate answers to questions relating to our themes and plugins. In order to provide quality support, we can only provide support via one channel: Our support forum<\/a>. We are unable to provide support via e-mail, comments, Twitter, Facebook or with third parties. We do not offer phone support.<\/p>\n

Scope of Support<\/h3>\n

We only cover support for existing features within our themes and plugins. Code customization falls outside the scope of our support policy. For general HTML & CSS tutorials, please visit the\u00a0W3 Schools<\/a>.\u00a0For general WordPress support, please use the WordPress support forums<\/a>. Here are some examples of support inquiries that fall inside, and outside, the scope of our support:<\/p>\n

Valid:<\/strong> How do I add a header image to the Gridspace theme?<\/em><\/p>\n

Invalid:<\/strong> How do I add the slider from Albedo to the top of the Gridspace theme?<\/em><\/p>\n

Valid:<\/strong> How do I add a custom background image to Auditorium?<\/em><\/p>\n

Invalid: <\/strong>How can I add\u00a0the image hover effects on Gridspace and Instamate to my F8 theme?<\/em><\/p>\n

Support Hours<\/h3>\n

Our support team works Monday – Friday, 9 a.m. – 5 p.m. EDT (-5 GMT), excluding U.S. federal holidays.<\/p>\n

Bug Fixing<\/h3>\n

It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 \u2013 48 hours. We will also try provide a solution via the forum for smaller bug fixes, after which we will update the core theme package.<\/p>\n","protected":false},"excerpt":{"rendered":"

Our goal is to provide our users with fast, accurate answers to questions relating to our themes and plugins. In order to provide quality support, we can only provide support via one channel: Our support forum. We are unable to provide support via e-mail, comments, Twitter, Facebook or with third parties. We do not offer […]<\/p>\n","protected":false},"author":4765,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-483","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSupport Policy | Graph Paper Press<\/title>\n<meta name=\"description\" content=\"Our goal is to provide our users with fast, accurate answers to questions relating to our themes and plugins. In order to provide quality support, we can\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/graphpaperpress.com\/support-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Policy\" \/>\n<meta property=\"og:description\" content=\"Our goal is to provide our users with fast, accurate answers to questions relating to our themes and plugins. In order to provide quality support, we can\" \/>\n<meta property=\"og:url\" content=\"https:\/\/graphpaperpress.com\/support-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Graph Paper Press\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/gppthemes\" \/>\n<meta property=\"article:modified_time\" content=\"2013-02-19T15:06:28+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/graphpaperpress.com\/support-policy\/\",\"url\":\"https:\/\/graphpaperpress.com\/support-policy\/\",\"name\":\"Support Policy | Graph Paper Press\",\"isPartOf\":{\"@id\":\"https:\/\/graphpaperpress.com\/#website\"},\"datePublished\":\"2009-07-25T20:42:29+00:00\",\"dateModified\":\"2013-02-19T15:06:28+00:00\",\"description\":\"Our goal is to provide our users with fast, accurate answers to questions relating to our themes and plugins. In order to provide quality support, we can\",\"breadcrumb\":{\"@id\":\"https:\/\/graphpaperpress.com\/support-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/graphpaperpress.com\/support-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/graphpaperpress.com\/support-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/graphpaperpress.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/graphpaperpress.com\/#website\",\"url\":\"https:\/\/graphpaperpress.com\/\",\"name\":\"Graph Paper Press\",\"description\":\"Graph Paper Press specializes in photo, video and multimedia themes for WordPress.\",\"publisher\":{\"@id\":\"https:\/\/graphpaperpress.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/graphpaperpress.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/graphpaperpress.com\/#organization\",\"name\":\"Graph Paper Press\",\"url\":\"https:\/\/graphpaperpress.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/graphpaperpress.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/graphpaperpress.com\/wp-content\/uploads\/2015\/11\/cropped-logo.png\",\"contentUrl\":\"https:\/\/graphpaperpress.com\/wp-content\/uploads\/2015\/11\/cropped-logo.png\",\"width\":512,\"height\":512,\"caption\":\"Graph Paper Press\"},\"image\":{\"@id\":\"https:\/\/graphpaperpress.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/facebook.com\/gppthemes\",\"https:\/\/x.com\/graphpaperpress\",\"https:\/\/www.youtube.com\/channel\/UCUebYoxUAXkPL9mNoNTMQDg\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Support Policy | Graph Paper Press","description":"Our goal is to provide our users with fast, accurate answers to questions relating to our themes and plugins. In order to provide quality support, we can","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/graphpaperpress.com\/support-policy\/","og_locale":"en_US","og_type":"article","og_title":"Support Policy","og_description":"Our goal is to provide our users with fast, accurate answers to questions relating to our themes and plugins. In order to provide quality support, we can","og_url":"https:\/\/graphpaperpress.com\/support-policy\/","og_site_name":"Graph Paper Press","article_publisher":"https:\/\/facebook.com\/gppthemes","article_modified_time":"2013-02-19T15:06:28+00:00","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/graphpaperpress.com\/support-policy\/","url":"https:\/\/graphpaperpress.com\/support-policy\/","name":"Support Policy | Graph Paper Press","isPartOf":{"@id":"https:\/\/graphpaperpress.com\/#website"},"datePublished":"2009-07-25T20:42:29+00:00","dateModified":"2013-02-19T15:06:28+00:00","description":"Our goal is to provide our users with fast, accurate answers to questions relating to our themes and plugins. In order to provide quality support, we can","breadcrumb":{"@id":"https:\/\/graphpaperpress.com\/support-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/graphpaperpress.com\/support-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/graphpaperpress.com\/support-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/graphpaperpress.com\/"},{"@type":"ListItem","position":2,"name":"Support Policy"}]},{"@type":"WebSite","@id":"https:\/\/graphpaperpress.com\/#website","url":"https:\/\/graphpaperpress.com\/","name":"Graph Paper Press","description":"Graph Paper Press specializes in photo, video and multimedia themes for WordPress.","publisher":{"@id":"https:\/\/graphpaperpress.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/graphpaperpress.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/graphpaperpress.com\/#organization","name":"Graph Paper Press","url":"https:\/\/graphpaperpress.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/graphpaperpress.com\/#\/schema\/logo\/image\/","url":"https:\/\/graphpaperpress.com\/wp-content\/uploads\/2015\/11\/cropped-logo.png","contentUrl":"https:\/\/graphpaperpress.com\/wp-content\/uploads\/2015\/11\/cropped-logo.png","width":512,"height":512,"caption":"Graph Paper Press"},"image":{"@id":"https:\/\/graphpaperpress.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/facebook.com\/gppthemes","https:\/\/x.com\/graphpaperpress","https:\/\/www.youtube.com\/channel\/UCUebYoxUAXkPL9mNoNTMQDg"]}]}},"_links":{"self":[{"href":"https:\/\/graphpaperpress.com\/wp-json\/wp\/v2\/pages\/483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/graphpaperpress.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/graphpaperpress.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/graphpaperpress.com\/wp-json\/wp\/v2\/users\/4765"}],"replies":[{"embeddable":true,"href":"https:\/\/graphpaperpress.com\/wp-json\/wp\/v2\/comments?post=483"}],"version-history":[{"count":0,"href":"https:\/\/graphpaperpress.com\/wp-json\/wp\/v2\/pages\/483\/revisions"}],"wp:attachment":[{"href":"https:\/\/graphpaperpress.com\/wp-json\/wp\/v2\/media?parent=483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}