{"id":483,"date":"2009-07-25T12:42:29","date_gmt":"2009-07-25T20:42:29","guid":{"rendered":"https:\/\/graphpaperpress.com\/?page_id=483"},"modified":"2013-02-19T07:06:28","modified_gmt":"2013-02-19T15:06:28","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/graphpaperpress.com\/support-policy\/","title":{"rendered":"Support Policy"},"content":{"rendered":"
Our goal is to provide our users with fast, accurate answers to questions relating to our themes and plugins. In order to provide quality support, we can only provide support via one channel: Our support forum<\/a>. We are unable to provide support via e-mail, comments, Twitter, Facebook or with third parties. We do not offer phone support.<\/p>\n We only cover support for existing features within our themes and plugins. Code customization falls outside the scope of our support policy. For general HTML & CSS tutorials, please visit the\u00a0W3 Schools<\/a>.\u00a0For general WordPress support, please use the WordPress support forums<\/a>. Here are some examples of support inquiries that fall inside, and outside, the scope of our support:<\/p>\n Valid:<\/strong> How do I add a header image to the Gridspace theme?<\/em><\/p>\n Invalid:<\/strong> How do I add the slider from Albedo to the top of the Gridspace theme?<\/em><\/p>\n Valid:<\/strong> How do I add a custom background image to Auditorium?<\/em><\/p>\n Invalid: <\/strong>How can I add\u00a0the image hover effects on Gridspace and Instamate to my F8 theme?<\/em><\/p>\n Our support team works Monday – Friday, 9 a.m. – 5 p.m. EDT (-5 GMT), excluding U.S. federal holidays.<\/p>\n It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 \u2013 48 hours. We will also try provide a solution via the forum for smaller bug fixes, after which we will update the core theme package.<\/p>\n","protected":false},"excerpt":{"rendered":" Our goal is to provide our users with fast, accurate answers to questions relating to our themes and plugins. In order to provide quality support, we can only provide support via one channel: Our support forum. We are unable to provide support via e-mail, comments, Twitter, Facebook or with third parties. We do not offer […]<\/p>\n","protected":false},"author":4765,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-483","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nScope of Support<\/h3>\n
Support Hours<\/h3>\n
Bug Fixing<\/h3>\n