Character-list is either hidden on the website, or the profile is private

So I have checked and quadruple checked this but it still says the profile is private when it is not what can I do to fix?

Profile being private has nothing to do with the character list being hidden, these are two separate things. This can be done on the website in your account privacy settings.

However, we will stop supporting Exilence soon as we've moved on to Exilence Next (https://github.com/viktorgullmark/exilence-next), check it out if you want to continue using the app.

We aim to shut down the servers for old Exilence when most of the functionality has been ported over.