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Unable to install Github Desktop on Mac OS

Open crolequi opened this issue 3 years ago • 7 comments

The problem

I downloaded GitHubDesktop-arm64.zip from official website and then unzipped it, but I cannot open Github Desktop.app.

Release version

3.0.5

Operating system

Mac OS Monterey 12.5(with M1 Pro chip)

Steps to reproduce the behavior

  1. Enter the official website page: https://desktop.github.com/
  2. Click on link Download for an Apple silicon Mac. below button Download for macOS to start the download
  3. Unzip file GitHubDesktop-arm64.zip
  4. Open Github Desktop.app

Screenshots

When I open Github Desktop.app, an error pops up:

WX20220730-113319@2x

crolequi avatar Jul 30 '22 03:07 crolequi

Thanks for the report @sonvier. Could you translate the error message in the screenshot for me?

steveward avatar Aug 01 '22 15:08 steveward

Thanks for the report @sonvier. Could you translate the error message in the screenshot for me?

The application GitHub Desktop.app cannot be opened.

crolequi avatar Aug 02 '22 01:08 crolequi

do sudo chmod -R 755 on your terminal then drop the application

JonnycatMeow avatar Aug 03 '22 06:08 JonnycatMeow

then it should work

JonnycatMeow avatar Aug 03 '22 06:08 JonnycatMeow

do sudo chmod -R 755 on your terminal then drop the application

This method didn't work for me

crolequi avatar Aug 03 '22 13:08 crolequi

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williamhannry avatar Aug 07 '22 23:08 williamhannry

⁣Get BlueMail for Android ​

williamhannry avatar Aug 09 '22 21:08 williamhannry

@williamhannry can you dry downloading the regular version of GitHub Desktop to see if that works?

steveward avatar Aug 10 '22 15:08 steveward

@williamhannry can you dry downloading the regular version of GitHub Desktop to see if that works?

I have downloaded it but still can't open it, could this be caused by my system? I don't think there's anything wrong with the software itself.

crolequi avatar Aug 11 '22 02:08 crolequi

@sonvier I am also facing the same issue for the Mac OS Monterey 12.5(with M1 Pro chip). Following the steps outlined in your first post, I too am getting the following error for the GitHubDesktop-arm64.zip:

Screenshot: image

akhilpotdar1 avatar Aug 29 '22 23:08 akhilpotdar1

It may be helpful if you open Console.app and see if anything is logged there when you attempt to open GitHub Desktop on your machine.

steveward avatar Sep 09 '22 16:09 steveward

Thank you for your issue! We haven’t gotten a response to our questions above. With only the information that is currently in the issue, we don’t have enough information to take action. We’re going to close this but don’t hesitate to reach out if you have or find the answers we need. If you answer our questions above, this issue will automatically reopen.

github-actions[bot] avatar Sep 16 '22 16:09 github-actions[bot]

I am facing the same issue on MacOS ventura 13.2

ssunabashir avatar Feb 08 '23 00:02 ssunabashir

I currently find a possible solution: Create a new administrator account, download github desktop in this account, and then migrate the downloaded software to the original account for installation.

crolequi avatar Feb 08 '23 03:02 crolequi

I am having the same problem on a 2021 Macbook Pro with an M1 chip running Monterey 12.6.3. I get both the small window that says it can't be opened and the following, even when running with limited admin privileges (this is an institutionally managed machine at a public university): Screen Shot 2023-02-18 at 5 50 32 PM

atomrab avatar Feb 18 '23 23:02 atomrab

@atomrab You could have a similar issue to described in this issue. However, on Feb 2nd, we revoked certificate for versions before 3.1.3 and having one of those versions can also cause that same warning as you showed. Being an institutionally managed machined, it is possible that the software just has not been updated.

Since the author of this issue found a work around, it would indicate that the issue is that the user did not have permission on the system to run the software and not an issue with GitHub Desktop. Going to close this out.

tidy-dev avatar Feb 23 '23 18:02 tidy-dev

I had the same problem with my Archiver App. I tried to unzip it with Archiver App, then I got the same window that the App can't be opened. Then I tried to unzip it with the standard zip mac os app and it worked.

oresamp avatar Feb 26 '23 11:02 oresamp

I had the same problem with my Archiver App. I tried to unzip it with Archiver App, then I got the same window that the App can't be opened. Then I tried to unzip it with the standard zip mac os app and it worked.

@oresamp You have got the right emphasis!

IngAjVillalon avatar Mar 31 '23 22:03 IngAjVillalon

I had the same problem with my Archiver App. I tried to unzip it with Archiver App, then I got the same window that the App can't be opened. Then I tried to unzip it with the standard zip mac os app and it worked.

This worked for me! Thank you!

jlopez16 avatar Jun 28 '23 01:06 jlopez16

same problem I have facing, I mistakenly download Intel Github, I uninstall it and again install silicon github, then it's work fine

dhruvinprajapati avatar Jun 30 '23 03:06 dhruvinprajapati

@williamhannry can you dry downloading the regular version of GitHub Desktop to see if that works?

heyy u found any solution

Hkairon98 avatar Aug 16 '23 11:08 Hkairon98

ok with the "will damage your computer. you should move it to trash" you can fix it by putting this in the command line xattr -r -d com.apple.quarantine /path/to/app/ replace the /path/to/app/ with the github desktop app

JonnycatMeow avatar Aug 16 '23 17:08 JonnycatMeow

also here is the link for the issue fix https://iboysoft.com/news/remove-will-damage-your-computer-error-mac.html#:~:text=To%20eliminate%20this%20message%2C%20simply,Mac%20to%20fix%20the%20issue.

JonnycatMeow avatar Aug 16 '23 17:08 JonnycatMeow

Trying different unzippers worked for me too

Bearxpress avatar Dec 09 '23 02:12 Bearxpress