Commit c84bd419 authored by Mark Nagle's avatar Mark Nagle Committed by Alex Ives
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Add steps to reach out to the database excellence team for self-managed emergencies

parent 193b1f17

content/handbook/engineering/data-engineering/database-excellence/help.md

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@@ -83,9 +83,10 @@ When escalating, be as specific as possible. Per [communication guidelines](/han 
2. If there is no response within 15 minutes, or the request is urgent, tag `@db-team` and `@dbo-oncall` in a thread on the original message

3. If there is still no response after another 15 minutes and the request is urgent, use Slack to find the phone number of the Database Excellence stage lead and text or call them



**For non-incident escalations:**

**For emergency self-managed escalations:**



1. Post in `#s_database_excellence` with details and a link to the issue

1. Post in `#s_database_excellence` with details, a link to the Zendesk ticket and RFH issue

2. Tag the `@db-team` in the thread



### Incident escalation details