Public Handbook External Links - September handbook maintenance Updates (c5a2a1f7) · Commits · GitLab.com / Content Sites / handbook

.gitlab/CODEOWNERS

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		/content/handbook/people-group/promotions-transfers.md @rallen3 @kiacobucci
		/content/handbook/people-group/pronouns.md @klang @ahanselka @sheridam
		/content/handbook/people-group/talent-assessment.md @rallen3 @glucchesi @cbednarz
		/content/handbook/people-group/team-member-relations.md @atisdale @lyndemeiers @dgoodgame @AndreaWalsh @rallen3
		/content/handbook/people-group/team-member-relations.md @atisdale @lyndemeiers @dgoodgame @rallen3
		/content/handbook/people-policies/ @emilyplotkin @rallen3
		/content/handbook/people-policies/leave-of-absence/ @dgoodgame @teranay @JacquelineG @cgudgenov @rallen3
		/content/handbook/people-policies/leave-of-absence/us.md @dgoodgame @teranay @JacquelineG @cgudgenov @rallen3

content/handbook/solutions-architects/tools-and-resources/trial-guidelines.md

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		New users can trial in GitLab.com after first requesting an Ultimate trial.
		It is not possible to trial Duo in Self Managed instances with Community Edition or Enterprise Edition without a license (Free).

		An Ultimate Subscription is required to trial GitLab Duo Enterprise. A Premium Subscription is required to trial GitLab Duo Pro. New or Premium customers can try Duo Enterprise for free by signing up for a GitLab Ultimate trial [here](https://gitlab.com/-/trials/new). Capabilities included in Duo Pro and Duo Enterprise are [listed here](https://about.gitlab.com/gitlab-duo/#pricing).
		An Ultimate Subscription is required to trial GitLab Duo Enterprise. A Premium Subscription is required to trial GitLab Duo Pro. New or Premium customers can try Duo Enterprise for free by signing up for a GitLab Ultimate trial [here](https://gitlab.com/-/trials/new). Capabilities included in Duo Pro and Duo Enterprise are [listed here](https://about.gitlab.com/gitlab-duo/#addons).

		\| Subscription type \| Process \|
		\| ----------------- \| ------- \|

content/handbook/support/advanced-topics/index.md

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		- [LDAP](https://gitlab.com/gitlab-com/support/support-training/-/issues/new?issuable_template=LDAP)
		- [High Availability](https://gitlab.com/gitlab-com/support/support-training/-/issues/new?issuable_template=Scaled%20And%20High%20Availability)
		- [Git LFS Docs](https://docs.gitlab.com/topics/git/lfs/)
		- [Migrate from SVN to Git Docs](https://docs.gitlab.com/user/project/import/#import-from-subversion)
		- [Migrate from SVN to Git Docs](https://docs.gitlab.com/user/project/import/#import-repositories-from-subversion)
		- [GitLab Pages Docs](https://docs.gitlab.com/administration/pages/)

		### Deep Dives

content/handbook/support/internal-support/_index.md

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		### If a customer cannot login to GitLab Support Zendesk / customer portal

		Customers having difficulty logging into the Zendesk customer portal should first [try our documented troubleshooting steps](https://about.gitlab.com/support/portal/#troubleshooting-support-portal-issues). These steps almost always resolve the difficulty.
		Customers having difficulty logging into the Zendesk customer portal should first [try our documented troubleshooting steps](https://about.gitlab.com/support/portal/#support-portal-troubleshooting). These steps almost always resolve the difficulty.

		If those tips do not resolve the problem, you can open an [Internal Request > Other](#internal-requests) on their behalf.

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		The customer has more than likely run into an issue during the purchase process, or is unaware how to apply their subscription to their group. The following documentation outlines how to subscribe to GitLab.com, link their GitLab.com account to [CustomersDot](https://customers.gitlab.com), and apply that subscription to their group.

		- [Obtain a GitLab Subscription](https://docs.gitlab.com/subscriptions/#obtain-a-gitlab-subscription)
		- [Manage Your GitLab Account](https://docs.gitlab.com/subscriptions/#manage-your-gitlab-account)
		- [Obtain a GitLab Subscription](https://docs.gitlab.com/subscriptions/manage_subscription/#buy-a-subscription)
		- [Manage Your Subscription](https://docs.gitlab.com/subscriptions/manage_subscription/#renew-subscription)

		### Users in an account I own would like more visibility into their organization's support tickets

content/handbook/support/internal-support/support-ticket-attention-requests.md

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		- A log was requested but not provided by the customer.
		- 2FA requests without all the necessary challenges completed.
		- Unanswered questions asked by Support Engineer in the ticket.
		- [Proof of support entitlement](https://about.gitlab.com/support/managing-support-contacts/#proving-your-support-entitlement)
		- [Proof of support entitlement](https://about.gitlab.com/support/managing-support-contacts/#proving-support-entitlement)

		Note: You cannot use the Internal Request Form without a Zendesk account. If you do not have Zendesk access, please [request a Light Agent account](/handbook/support/internal-support/#requesting-a-zendesk-light-agent-account) to obtain it.