Commit a29ff590 authored by Derek Nielsen's avatar Derek Nielsen Committed by Sophie Pouliquen
Browse files

Add CSA navigation button and Success Tier reference to CSM handbook page

parent 3f749d66

content/handbook/customer-success/csm/_index.md

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@@ -9,6 +9,13 @@ description: "The Customer Success Management team at GitLab is a part of the Cu 
[<button class="btn btn-primary" type="button"  style="padding: 15px 30px; font-size: 24px;">CSM EMEA</button>](/handbook/customer-success/csm/segment/emea/)

[<button class="btn btn-primary" type="button"  style="padding: 15px 30px; font-size: 24px;">CSM APJ</button>](/handbook/customer-success/csm/segment/apj/)

[<button class="btn btn-primary" type="button"  style="padding: 15px 30px; font-size: 24px;">CSE</button>](/handbook/customer-success/csm/segment/cse/)

[<button class="btn btn-primary" type="button"  style="padding: 15px 30px; font-size: 24px;">CSA</button>](/handbook/customer-success/csm/segment/csa/)



## Success Tier Context



The CSM role is part of GitLab's **Essentials** [Success Tier](/handbook/customer-success/success-services/). Customers on the Essentials tier receive a designated CSM who owns their success plan, cadence calls, and renewal strategy.



For customers seeking deeper technical enablement and structured Accelerator programs, GitLab's **Advanced** and **Signature** tiers provide a designated [Customer Success Architect (CSA)](/handbook/customer-success/csm/segment/csa/). For an overview of all tiers and how they compare, see the [Success Tiers page](/handbook/customer-success/success-services/).



## Mission Statement