@@ -81,4 +81,3 @@ There may be some services which do not have a team which owns it. We are curre
## Timeline that we expect for reviews to be completed
It is expected that the incident review will be completed **within 5 working days of the incident resolution**. A reminder will be sent out after 5 days if the incident review issue is still open. Customers should expect the public RCA to be available within **7 days** of the incident resolution for Severity 1 incidents.
@@ -73,7 +73,7 @@ If you have any questions or concerns about your creative request, feel free to
Please fill out one of these issue templates to request support. Please note, if these are not filled out we won't have the proper information for us to support your request.
Please note that if a request is submitted through Asana, Slack, or other unofficial channels, you will be asked to resubmit your request using the appropriate intake form. This ensures we have all the necessary information to begin work efficiently and keep everything properly tracked in GitLab.
Please note that if a request is submitted through Asana, Slack, or other unofficial channels, you will be asked to resubmit your request using the appropriate intake form. This ensures we have all the necessary information to begin work efficiently and keep everything properly tracked in GitLab.