-
Notifications
You must be signed in to change notification settings - Fork 1.4k
Better Error Messaging for Invalid URLs #8460
Copy link
Copy link
Closed
Labels
Design NeededA design solution is needed.A design solution is needed.Login[Pri] High[Type] Enhancement
Description
Expected behavior
If I enter an invalid URL at the login form, I expect to receive an informative, helpful error message that informs me why I'm not able to log into the app.
Actual behavior
The following error appears if I enter an invalid URL at the login form, which isn't that helpful to users:
"Couldn't connect to WordPress site. There is no valid WordPress site at this address. Check the site address (URL) you entered."
Screenshot:
Steps to reproduce the behavior
- Navigate to the app's login screen and select the "Log in by entering site address" option.
- Enter some nonsense text, for example "DFOJDOFJF".
Tested on Pixel, alpha-132 of WordPress for Android
This was raised by @jtreanor and some other recent support rotations as a lot of support requests are made up of users who enter an invalid URL. More informative error messaging could have a positive impact on the number of incoming requests.
iOS version of this issue is here: wordpress-mobile/WordPress-iOS#10294
Reactions are currently unavailable
Metadata
Metadata
Assignees
Labels
Design NeededA design solution is needed.A design solution is needed.Login[Pri] High[Type] Enhancement
