Sometimes clicking on the responding comment from the agent does not open the comment on the big view because the lines are folded: <img width="2802" height="912" alt="Image" src="https://github.com/user-attachments/assets/f338fe75-e985-472b-98d8-5ac367cf2e6d" />
Sometimes clicking on the responding comment from the agent does not open the comment on the big view because the lines are folded: