Description
Platform API is not recognizing reboot-cause after powercycle of 9332.
show reboot-cause
Unknown
root@str2-z9332f-01:~# show reboot-cause history
Name Cause Time User Comment
------------------- ----------- ------------------------------- ------ ---------
2021_08_26_14_08_39 Unknown N/A N/A N/A
2021_08_26_13_58_46 reboot Thu 26 Aug 2021 01:57:33 PM UTC admin N/A
2021_08_26_13_52_18 reboot Thu 26 Aug 2021 01:51:01 PM UTC admin N/A
2021_08_26_13_46_27 reboot Thu 26 Aug 2021 01:45:12 PM UTC admin N/A
2021_08_26_13_36_41 Unknown N/A N/A N/A
2021_08_26_13_29_37 warm-reboot Thu 26 Aug 2021 01:28:35 PM UTC admin N/A
2021_08_26_13_23_24 fast-reboot Thu 26 Aug 2021 01:22:32 PM UTC admin N/A
2021_08_26_13_17_23 soft-reboot Thu 26 Aug 2021 01:17:00 PM UTC admin N/A
2021_08_26_13_12_04 reboot Thu 26 Aug 2021 01:10:50 PM UTC admin N/A
2021_08_26_12_17_48 reboot Thu 26 Aug 2021 12:16:36 PM UTC admin N/A
Syslogs
Aug 26 14:08:39.494124 str2-z9332f-01 INFO determine-reboot-cause: Platform api returns reboot cause Non-Hardware, None
Aug 26 14:08:39.494340 str2-z9332f-01 INFO determine-reboot-cause: Platform api indicates reboot cause Non-Hardware
Aug 26 14:08:39.494484 str2-z9332f-01 INFO determine-reboot-cause: /host/reboot-cause/reboot-cause.txt indicates the reboot cause: Unknown
Steps to reproduce the issue:
- Powercycle device and check reboot-cause using 'show reboot-cause' or
- Run platform_tests/test_reboot.py::test_power_off_reboot
Describe the results you received:
Reboot-cause shows as "Unknown" after power-cycle
Describe the results you expected:
Reboot-cause should be "Power Loss"
Output of show version:
SONiC Software Version: SONiC.20201231.19
Distribution: Debian 10.10
Kernel: 4.19.0-12-2-amd64
Build commit: caa4763e25
Build date: Wed Aug 25 13:23:00 UTC 2021
Built by: AzDevOps@sonic-int-build-workers-00032R
Platform: x86_64-dellemc_z9332f_d1508-r0
HwSKU: DellEMC-Z9332f-O32
ASIC: broadcom
ASIC Count: 1
Serial Number: TH04CN21CET0004K0214
Uptime: 19:04:22 up 4:55, 3 users, load average: 0.45, 0.51, 0.57
Output of show techsupport:
(paste your output here or download and attach the file here )
Additional information you deem important (e.g. issue happens only occasionally):
syslog.86.gz
syslog.87.gz
Description
Platform API is not recognizing reboot-cause after powercycle of 9332.
Syslogs
Steps to reproduce the issue:
Describe the results you received:
Reboot-cause shows as "Unknown" after power-cycle
Describe the results you expected:
Reboot-cause should be "Power Loss"
Output of
show version:Output of
show techsupport:Additional information you deem important (e.g. issue happens only occasionally):
syslog.86.gz
syslog.87.gz