The associated forum post URL from https://forum.rclone.org
https://forum.rclone.org/t/failed-to-copy-update-second-step-failed-linkbox-error-500-user-upload-file-not-exist/51604
What is the problem you are having with rclone?
When using rclone copy to transfer files from a Google Drive remote to a Linkbox (now Telebox) remote, several files fail to copy. The error returned for each file is:
Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
This issue consistently affects multiple files during the transfer operation. I’ve verified that the files exist and are accessible in the Google Drive source location.
Edited: This error seems to happen only when copying files that have never been uploaded to this Linkbox account before. Initially, uploading works fine for all files, but after a period of time (or when attempting to re-upload), this error starts occurring for newly transferred files.
Would appreciate any guidance or if this is a known issue with the Linkbox backend integration.
What is your rclone version (output from rclone version)
rclone v1.69.3
- os/version: Microsoft Windows 11 Pro 24H2 24H2 (64 bit)
- os/kernel: 10.0.26100.4349 (x86_64)
- os/type: windows
- os/arch: amd64
- go/version: go1.24.3
- go/linking: static
- go/tags: cmount
Which OS you are using and how many bits (e.g. Windows 7, 64 bit)
Windows 11 24H2, 64 bit
Which cloud storage system are you using? (e.g. Google Drive)
Linkbox (now Telebox)
The command you were trying to run (e.g. rclone copy /tmp remote:tmp)
rclone copy -P --log-level ERROR gka:Materials/Uni/Test/Pics te:Materials/Uni/Test/Pics
A log from the command with the -vv flag (e.g. output from rclone -vv copy /tmp remote:tmp)
2025/06/17 14:20:18 ERROR : 669_large_bg26h.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:19 ERROR : 670_large_bg27a.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:20 ERROR : 666_large_bg26b.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:20 ERROR : 671_bg28c.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:21 ERROR : 664_large_bg25e.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:22 ERROR : 672_bg29a.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:23 ERROR : 674_large_bg30f.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:23 ERROR : 673_large_bg30e.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:24 ERROR : 675_large_bg99a.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:25 ERROR : 676_large_bg99b.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:25 ERROR : 677_large_bg99c.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:26 ERROR : 679_large_bg99h.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:28 ERROR : 678_large_bg99e.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:42 ERROR : 668_large_bg26d.png: Failed to copy: Update second step failed: Linkbox error 500: user upload file not exist
2025/06/17 14:20:42 ERROR : Attempt 3/3 failed with 328 errors and: Update second step failed: Linkbox error 500: user upload file not exist
Transferred: 13.370 GiB / 13.370 GiB, 100%, 7.174 MiB/s, ETA 0s
Errors: 328 (retrying may help)
Checks: 702 / 702, 100%, Listed 2739
Transferred: 351 / 351, 100%
Elapsed time: 22m35.0s
2025/06/17 14:20:42 NOTICE: Failed to copy with 328 errors: last error was: Update second step failed: Linkbox error 500: user upload file not exist
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The associated forum post URL from
https://forum.rclone.orghttps://forum.rclone.org/t/failed-to-copy-update-second-step-failed-linkbox-error-500-user-upload-file-not-exist/51604
What is the problem you are having with rclone?
When using
rclone copyto transfer files from a Google Drive remote to a Linkbox (now Telebox) remote, several files fail to copy. The error returned for each file is:This issue consistently affects multiple files during the transfer operation. I’ve verified that the files exist and are accessible in the Google Drive source location.
Edited: This error seems to happen only when copying files that have never been uploaded to this Linkbox account before. Initially, uploading works fine for all files, but after a period of time (or when attempting to re-upload), this error starts occurring for newly transferred files.
Would appreciate any guidance or if this is a known issue with the Linkbox backend integration.
What is your rclone version (output from
rclone version)Which OS you are using and how many bits (e.g. Windows 7, 64 bit)
Windows 11 24H2, 64 bit
Which cloud storage system are you using? (e.g. Google Drive)
Linkbox (now Telebox)
The command you were trying to run (e.g.
rclone copy /tmp remote:tmp)A log from the command with the
-vvflag (e.g. output fromrclone -vv copy /tmp remote:tmp)How to use GitHub