Check Existing Issues

• I have searched for any existing and/or related issues.
• I have searched for any existing and/or related discussions.
• I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
• I am using the latest version of Open WebUI.

Installation Method

Docker

Open WebUI Version

v0.8.0 and v0.8.1 and v0.8.2

Ollama Version (if applicable)

No response

Operating System

Debian 13 / Ubuntu 24

Browser (if applicable)

Safari / Microsoft Edge

Confirmation

• I have read and followed all instructions in README.md.
• I am using the latest version of both Open WebUI and Ollama.
• I have included the browser console logs.
• I have included the Docker container logs.
• I have provided every relevant configuration, setting, and environment variable used in my setup.
• I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
• I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
• Start with the initial platform/version/OS and dependencies used,
• Specify exact install/launch/configure commands,
• List URLs visited, user input (incl. example values/emails/passwords if needed),
• Describe all options and toggles enabled or changed,
• Include any files or environmental changes,
• Identify the expected and actual result at each stage,
• Ensure any reasonably skilled user can follow and hit the same issue.

Expected Behavior

{{USER_EMAIL}} will return the email of the User

Actual Behavior

{{USER_EMAIL}} returns unknown

Steps to Reproduce

Create a model with the system promt Email: {{USER_EMAIL}} an ask the model, "What's my email?" or look in the API call

Logs & Screenshots

Additional Information

We are using OAuth, so maybe that could be the problem, but under admin settings the email is listed. I already wrote in #20881 but because this is a more complex problem, I moved it to its own issue.

I already tried it in 2 completely different environments. And with local user and OAuth user