Steps to reproduce

• In the add-on Store, install an add-on
• Close the Add-on Store, but do not restart NVDA
• Reopene the Add-on Store

Actual behavior

The Add-on Store cannot be opened.

Expected behavior

The Add-on Store should be reopened.

NVDA logs, crash dumps and other attachments

ERROR - unhandled exception (13:56:48.140) - MainThread (16820):
Traceback (most recent call last):
  File "gui\blockAction.pyc", line 112, in funcWrapper
  File "gui\__init__.pyc", line 489, in onAddonStoreCommand
  File "gui\blockAction.pyc", line 112, in funcWrapper
  File "gui\__init__.pyc", line 254, in popupSettingsDialog
  File "gui\addonStoreGui\controls\storeDialog.pyc", line 49, in __init__
  File "gui\settingsDialogs.pyc", line 245, in __init__
  File "gui\addonStoreGui\controls\storeDialog.pyc", line 110, in makeSettings
  File "gui\addonStoreGui\controls\details.pyc", line 163, in __init__
  File "gui\addonStoreGui\controls\details.pyc", line 355, in _refresh
  File "addonStore\models\addon.pyc", line 235, in installDate
  File "<frozen genericpath>", line 101, in getctime
FileNotFoundError: [WinError 2] Le fichier spécifié est introuvable: 'C:\\Users\\<User>\\AppData\\Local\\Temp\\nvdaInst\\addons\\charInfo'

System configuration

NVDA installed/portable/running from source

Installed

NVDA version

2026.1beta9

Windows version

Windows 11 23H2 (AMD64) build 22631.6783

Name and version of other software in use when reproducing the issue

N/A

Other information about your system

N/A

Other questions

Does the issue still occur after restarting your computer?

Not tested; probably yes.

Have you tried any other versions of NVDA? If so, please report their behaviors

2025.3.3 has the same issue.

If NVDA add-ons are disabled, is your problem still occurring?

Not tested; deals with add-ons.

Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?

Not tested; unrelated.