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Magnifier freezes #19711

@CyrilleB79

Description

@CyrilleB79

A bug with Magnifier view freezing and a logged error.

This occurred twice to me (on 2 different PCs). First time after a long time of use (more than 10 min). Second time (this report), quite immediately after NVDA startup.

Steps to reproduce

  • Launch NVDA
  • Start Magnifier
  • Set zoom and color filter as needed (I use inverted colors)
  • Open Notepad
  • Type in Notepad or move the caret in it with keyboard keys, e.g. arrows, home, end, etc.

Actual behavior

A a certain moment, an error is logged:
_ctypes.COMError: (-2147418113, 'Défaillance irrémédiable', (None, None, None, 0, None))

And the magnifier view freezes, i.e. does no longer follow.

Exiting and reenabling the Magnifier fixes the issue.

Expected behavior

No view freeze.

NVDA logs, crash dumps and other attachments

nvda.log

System configuration

NVDA installed/portable/running from source

Run from source

NVDA version

Last master (commit cf18386)

Windows version

Windows 11 25H2 (AMD64) build 26200.7840

Name and version of other software in use when reproducing the issue

N/A

Other information about your system

N/A

Other questions

Does the issue still occur after restarting your computer?

Occurred on 2 different computers.

Have you tried any other versions of NVDA? If so, please report their behaviors

No

If NVDA add-ons are disabled, is your problem still occurring?

Yes

Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?

Not tested

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    bug/freezefeature/magnifierp3https://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#priorityrelease/blockingthis issue blocks the milestone releasetriagedHas been triaged, issue is waiting for implementation.

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