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Magnifier freezes #19711
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bug/freezefeature/magnifierp3https://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#priorityhttps://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#priorityrelease/blockingthis issue blocks the milestone releasethis issue blocks the milestone releasetriagedHas been triaged, issue is waiting for implementation.Has been triaged, issue is waiting for implementation.
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bug/freezefeature/magnifierp3https://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#priorityhttps://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#priorityrelease/blockingthis issue blocks the milestone releasethis issue blocks the milestone releasetriagedHas been triaged, issue is waiting for implementation.Has been triaged, issue is waiting for implementation.
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A bug with Magnifier view freezing and a logged error.
This occurred twice to me (on 2 different PCs). First time after a long time of use (more than 10 min). Second time (this report), quite immediately after NVDA startup.
Steps to reproduce
Actual behavior
A a certain moment, an error is logged:
_ctypes.COMError: (-2147418113, 'Défaillance irrémédiable', (None, None, None, 0, None))And the magnifier view freezes, i.e. does no longer follow.
Exiting and reenabling the Magnifier fixes the issue.
Expected behavior
No view freeze.
NVDA logs, crash dumps and other attachments
nvda.log
System configuration
NVDA installed/portable/running from source
Run from source
NVDA version
Last master (commit cf18386)
Windows version
Windows 11 25H2 (AMD64) build 26200.7840
Name and version of other software in use when reproducing the issue
N/A
Other information about your system
N/A
Other questions
Does the issue still occur after restarting your computer?
Occurred on 2 different computers.
Have you tried any other versions of NVDA? If so, please report their behaviors
No
If NVDA add-ons are disabled, is your problem still occurring?
Yes
Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?
Not tested