Brief summary
Sometimes, when NVDA is started by EOA after logon, NVDA crashes and automatically restarts.
Steps to reproduce
- Enable NVDA to automatically start after logon
- Enable the screen curtain
- Restart the system
Actual behavior
NVDA crashes directly after start and relaunches. Two startup sounds are heard and the log notes a critical error.
Expected behavior
NO error
NVDA logs, crash dumps and other attachments
ERROR - NVDAHelperLocal (07:17:35.557) - MainThread (12608):
Thread 12608, build\x86_64\local\screenCurtain.cpp, isScreenFullyBlack, 118:
Failed to bit blit desktop device context to capture device context. Error #6
CRITICAL - __main__ (07:17:35.573) - MainThread (12608):
core failure
Traceback (most recent call last):
File "nvda.pyw", line 309, in <module>
File "core.pyc", line 823, in main
File "screenCurtain\__init__.pyc", line 25, in initialize
File "screenCurtain\_screenCurtain.pyc", line 151, in __init__
File "screenCurtain\_screenCurtain.pyc", line 183, in enable
File "screenCurtain\_screenCurtain.pyc", line 180, in enable
RuntimeError: Screen is not black.
NVDA type
installed copy
NVDA version
alpha-53568,9fac0d83 (2026.1.0.53568)
Have you tried any other versions of NVDA? If so, please report their behaviors.
No response
Windows version
Windows 11 25h2
Name and version of other software in use when reproducing the issue
No response
Other information about your system
No response
Does the issue still occur after restarting your computer?
I have restarted my computer and the issue still occurs
If NVDA add-ons are disabled, is your problem still occurring?
I have not restarted NVDA with add-ons disabled
Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?
I have not run the COM Registration Fixing Tool
Brief summary
Sometimes, when NVDA is started by EOA after logon, NVDA crashes and automatically restarts.
Steps to reproduce
Actual behavior
NVDA crashes directly after start and relaunches. Two startup sounds are heard and the log notes a critical error.
Expected behavior
NO error
NVDA logs, crash dumps and other attachments
NVDA type
installed copy
NVDA version
alpha-53568,9fac0d83 (2026.1.0.53568)
Have you tried any other versions of NVDA? If so, please report their behaviors.
No response
Windows version
Windows 11 25h2
Name and version of other software in use when reproducing the issue
No response
Other information about your system
No response
Does the issue still occur after restarting your computer?
I have restarted my computer and the issue still occurs
If NVDA add-ons are disabled, is your problem still occurring?
I have not restarted NVDA with add-ons disabled
Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?
I have not run the COM Registration Fixing Tool