Steps to reproduce:

Use NVDA to go to the start menu, try searching for something, and make sure you are on Windows 11, 24H2, and have the latest updates installed.

Actual behavior:

NVDA usually works consistently here, but sometimes it suddenly goes into scan mode and asks me how to filter the suggestions, and when I click on any of these options, NVDA completely freezes. NVDA doesn't talk at all unless I restart it.

Expected behavior:

NVDA should work consistently here, not suddenly switch to scanning mode and not freeze in filter options.

NVDA logs, crash dumps, and other attachments:

nvda.log

nvda-old.log

System configuration

NVDA installed/portable/running from source:

Installed

NVDA version:

2024.4.2

Windows version:

Windows 11, 24 H2, KB5055523 (OS Build 26100.3775)

Name and version of other software used to reproduce the problem:

None

Other information about your system:

None

Other questions

Does the problem persist after restarting your computer?

Yes

Have you tried other versions of NVDA? If so, please report their behavior.

I haven't tried them, but these errors are likely occurring in other versions as well.

If NVDA add-ons are disabled, does the issue persist?

Yes

Does the issue persist after running the COM Registry Fix Tool from NVDA's tools menu?

Not tested.