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NVDA Freezes On Opening Outlook #17890
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app/microsoft-officeblocked/needs-infoThe issue can not be progressed until more information is provided.The issue can not be progressed until more information is provided.bug/freezecomponent/UIA-ms-officeSpecific to UIA used in MS office applications.Specific to UIA used in MS office applications.p2https://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#priorityhttps://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#prioritytriagedHas been triaged, issue is waiting for implementation.Has been triaged, issue is waiting for implementation.
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app/microsoft-officeblocked/needs-infoThe issue can not be progressed until more information is provided.The issue can not be progressed until more information is provided.bug/freezecomponent/UIA-ms-officeSpecific to UIA used in MS office applications.Specific to UIA used in MS office applications.p2https://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#priorityhttps://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#prioritytriagedHas been triaged, issue is waiting for implementation.Has been triaged, issue is waiting for implementation.
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Steps to reproduce:
Open Outlook with NVDA loaded; observe that NVDA freezes with a message: Could not open log file c:\users...\appData\roaming\nvda_slave.log, access denied.
Actual behavior:
Expected behavior:
NVDA logs, crash dumps and other attachments:
System configuration
NVDA installed/portable/running from source:
Installed
NVDA version:
2024.4.2
Windows version:
11
Name and version of other software in use when reproducing the issue:
Outlook
Other information about your system:
Other questions
Does the issue still occur after restarting your computer?
Yes
Have you tried any other versions of NVDA? If so, please report their behaviors.
Yes, same issue.
If NVDA add-ons are disabled, is your problem still occurring?
Yes.
Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?
N/A