Steps to reproduce:
Fetch any add-on data in the add-ons store.
Actual behavior:
NVDA fails with an error popup, "Add-on data update failure unable to fetch latest add-on data for compatible add-ons."
Expected behavior:
There is no error and add-on data is able to be fetched normally.
NVDA logs, crash dumps and other attachments:
DEBUGWARNING - NVDAObjects.IAccessible.IAccessible._getIA2RelationFirstTarget (14:02:18.283) - MainThread (14060):
Unable to use _getIA2TargetsForRelationsOfType, fallback to _IA2Relations.
DEBUGWARNING - _addonStore.dataManager._DataManager._getCacheHash (14:02:18.611) - getAddonData (10688):
Unable to get cache hash: HTTPSConnectionPool(host='nvaccess.org', port=443): Max retries exceeded with url: /addonStore/cacheHash.json (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1091)')))
DEBUGWARNING - _addonStore.dataManager._DataManager._getLatestAddonsDataForVersion (14:02:18.821) - getAddonData (10688):
Unable to fetch addon data: HTTPSConnectionPool(host='nvaccess.org', port=443): Max retries exceeded with url: /addonStore/en/all/2023.3.0.json (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1091)')))
System configuration
NVDA installed/portable/running from source:
portable NVDA
NVDA version:
2023.3rc2
Windows version:
Windows 10 22H2
Version; 10.0.19045Build 19045
Name and version of other software in use when reproducing the issue:
N/A
Other information about your system:
N/A
Other questions
Does the issue still occur after restarting your computer?
Yes
Have you tried any other versions of NVDA? If so, please report their behaviors.
Yess all versions since the add-ons store has been added.
If NVDA add-ons are disabled, is your problem still occurring?
Yes
Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?
Yes
Steps to reproduce:
Fetch any add-on data in the add-ons store.
Actual behavior:
NVDA fails with an error popup, "Add-on data update failure unable to fetch latest add-on data for compatible add-ons."
Expected behavior:
There is no error and add-on data is able to be fetched normally.
NVDA logs, crash dumps and other attachments:
DEBUGWARNING - NVDAObjects.IAccessible.IAccessible._getIA2RelationFirstTarget (14:02:18.283) - MainThread (14060):
Unable to use _getIA2TargetsForRelationsOfType, fallback to _IA2Relations.
DEBUGWARNING - _addonStore.dataManager._DataManager._getCacheHash (14:02:18.611) - getAddonData (10688):
Unable to get cache hash: HTTPSConnectionPool(host='nvaccess.org', port=443): Max retries exceeded with url: /addonStore/cacheHash.json (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1091)')))
DEBUGWARNING - _addonStore.dataManager._DataManager._getLatestAddonsDataForVersion (14:02:18.821) - getAddonData (10688):
Unable to fetch addon data: HTTPSConnectionPool(host='nvaccess.org', port=443): Max retries exceeded with url: /addonStore/en/all/2023.3.0.json (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1091)')))
System configuration
NVDA installed/portable/running from source:
portable NVDA
NVDA version:
2023.3rc2
Windows version:
Windows 10 22H2
Version; 10.0.19045Build 19045
Name and version of other software in use when reproducing the issue:
N/A
Other information about your system:
N/A
Other questions
Does the issue still occur after restarting your computer?
Yes
Have you tried any other versions of NVDA? If so, please report their behaviors.
Yess all versions since the add-ons store has been added.
If NVDA add-ons are disabled, is your problem still occurring?
Yes
Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?
Yes