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NVDA freezes while a voice message plays on whatsapp desktop #15169

@fatihyuksek1

Description

@fatihyuksek1

Steps to reproduce:

  1. Open a chat on whatsapp desktop
  2. Listen to a voice message
  3. Press up or down, or tab or shift tab keys to move inside the Whatsapp window
  4. Nvda will freeze and won't react to any input until the voice message finishes playing.

Actual behavior:

NVDA freezes and won't speak anything while the voice message is playing

Expected behavior:

Nvda should continue to speak while the voice message is playing

NVDA logs, crash dumps and other attachments:

nvda.log

System configuration

NVDA installed/portable/running from source:

Installed

NVDA version:

2023.1

Windows version:

Windows 10

Name and version of other software in use when reproducing the issue:

Whatsapp desktop

Other information about your system:

ProcessorAMD A8-6410 APU with AMD Radeon R5 Graphics 2.00 GHz
Ram 8,00 GB (available: 6,96 GB)
System type 64-bit operating system, processor x64
Device brand and model: Lenovo g50-45

Other questions

Does the issue still occur after restarting your computer?

Yes

Have you tried any other versions of NVDA? If so, please report their behaviors.

If NVDA add-ons are disabled, is your problem still occurring?

Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?

Yes

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    bug/freezeclose/works-for-meneeds-technical-investigationA technical investigation is required to progress the issue.p2https://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#prioritytriagedHas been triaged, issue is waiting for implementation.

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