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Word crashes on start if NVDA is in UIA-Mode for word document controls #13511

@adkurz

Description

@adkurz

Steps to reproduce:

  1. Go to settings, advanced and set "Use UI Automation to access Microsoft Word document controls" to "Always"
  2. Open Microsoft Word and wait some seconds after the empty document control is shown (new document).

Actual behavior:

After opening Word, the program closes and the NVDA Log, shows following error:

ERROR - NVDAHelperLocal (13:03:42.273) - MainThread (12844):
Thread 12844, build\x86\UIARemote\UIARemote.cpp, msWord_getCustomAttributeValue, 95:
Error in scope.Resolve: code -2147418113

Expected behavior:

Word and NVDA should work together without the issue mentioned.

System configuration

NVDA installed/portable/running from source:

Installed

NVDA version:

alpha-25008,c8d96591

Windows version:

Windows 11 Pro X64: 21H2 (Build 22000.556)

Name and version of other software in use when reproducing the issue:

Microsoft Office 365 Version 2202 Build 16.0.14931.20128) 64 Bit

Other information about your system:

German language, new computer installed a week ago

Other questions

Does the issue still occur after restarting your computer?

Yes

Have you tried any other versions of NVDA? If so, please report their behaviors.

No

If NVDA add-ons are disabled, is your problem still occurring?

Yes

Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?

Yes

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