Mevrik is an enterprise-grade, omnichannel customer experience platform built for the AI era. It brings together every customer channel, every team workflow, and autonomous AI agents into a single, unified system — designed to scale from growing businesses to the most demanding enterprise environments.
Available as SaaS and as a fully managed on-premise enterprise deployment.
Mevrik is not a point solution. It is a complete operating environment for customer experience — covering every channel, every interaction type, and every layer of intelligence a modern CX team needs.
Mevrik's AI agents handle conversations autonomously across every channel — resolving customer issues end-to-end without requiring human intervention unless genuinely necessary.
- Digital AI Agent — autonomous resolution across chat, email, and social channels
- Voice AI Agent — handles inbound and outbound calls with full customer context and conversation history
- AI KnowledgeBase — continuously updated knowledge layer that powers agent responses with your content, policies, and product information
Every channel a customer uses, connected and managed in one place:
- Website live chat
- WhatsApp — including automated responses for high-volume group messages and broadcasts
- Instagram and Facebook Messenger — including DM auto-response at scale
- Twitter / X
- Social comment moderation across platforms
- Voice (inbound and outbound)
- Mobile — full support hub on iOS and Android, with seamless conversation transfer from web to mobile
A single workspace for every agent, team lead, and operator:
- Unified Inbox — every channel, every conversation, in one view with complete history
- Task Management — create, assign, and track customer issues across the team without leaving the platform
- CRM — unified customer profiles built automatically from every interaction across every channel
- Co-Browse and Video Chat — for complex sessions that require screen-level context
- CSAT — automated customer satisfaction measurement built into every conversation flow
- Analytics — real-time and historical reporting across conversation volume, agent performance, resolution rates, and customer outcomes
Mevrik is built to meet the requirements of regulated, high-volume enterprise environments:
- On-premise deployment with full data residency control
- Private LLM deployment — run AI agents on your own infrastructure with your preferred model
- White labelling and custom domain support
- Role-based access control
- End-to-end encryption
- Enterprise SLAs and dedicated infrastructure
- Compliance-ready architecture for regulated industries including financial services and telecommunications
Mevrik is architected for enterprise scale and reliability:
- Cloud-native — container-based, horizontally scalable, built for high availability
- Multi-region — deployed across global infrastructure with regional data residency options
- High-volume ready — handles millions of conversations; deployed at scale inside national telcos and banks
- 99.9% uptime — enterprise-grade reliability backed by SLA
- Monitoring and observability — full operational visibility across all platform services
Mevrik serves businesses that cannot afford gaps in their customer experience — from scaling SaaS companies to large enterprises in regulated industries.
Current deployments include national telecommunications providers and financial institutions across Southeast Asia and the United Kingdom. The platform is used where reliability, security, and AI capability need to coexist at scale.
We are currently building Mevrik 3.0 — a significant evolution of the platform that will introduce developer-facing infrastructure including Mevrik Pixel, Mevrik MCP, Mevrik CLI, a public REST API, and webhooks. This page will be updated at launch.
- Website: mevrik.com
- Documentation: help.mevrik.ai
- Enterprise enquiries: hello@mevrik.com
- LinkedIn: linkedin.com/company/mevrik
Built with ❤️ by the Mevrik Team