As a user, I would like to be able to update existing JIRA tickets.
For example, when the severity of alert goes up (WF example: https://github.com/keephq/keep/blob/main/examples/workflows/severity_changed.yml), I would like to raise the priority of the JIRA ticket as well.
An example can be taken from servicenow_provider.py, where if ticket_id is given to the provider, it notifies an update, instead of creating a new ticket.
What to update should be dynamic, so if priority is given it'll update priority, but if priority and description is given, it will update both.
Please note that this refers to both JIRA and JIRA on-prem providers.
As a user, I would like to be able to update existing JIRA tickets.
For example, when the severity of alert goes up (WF example: https://github.com/keephq/keep/blob/main/examples/workflows/severity_changed.yml), I would like to raise the priority of the JIRA ticket as well.
An example can be taken from
servicenow_provider.py, where ifticket_idis given to the provider, it notifies an update, instead of creating a new ticket.What to update should be dynamic, so if
priorityis given it'll update priority, but ifpriorityanddescriptionis given, it will update both.Please note that this refers to both JIRA and JIRA on-prem providers.