Bug Description
When launching the BOX app and selecting the Gemma 3 1B-IT (MediaTek) model, the application crashes immediately and closes. It seems that the attempt to utilize the hardware NPU on the MediaTek Dimensity 9300+ results in a fatal error rather than the expected local AI acceleration. Because who doesn't love a good hard crash right at the starting line?
Device Information
Device: Xiaomi 14T Pro
SoC: MediaTek Dimensity 9300+ (with dedicated APU/NPU)
OS: Android / HyperOS
Steps to Reproduce
Open the BOX application.
Select the Gemma 3 1B-IT (MediaTek) model designed for NPU acceleration.
Observe the immediate crash and application shutdown.
Expected Behavior
The application should successfully initialize the model using the on-device NPU hardware or gracefully fall back to the CPU if the hardware accelerator is unavailable, instead of terminating the entire process.
Logcat / Crash Logs
I've captured the logs during the crash. I will leave the deep dive into the stack trace to you, as you requested:
Click to view raw logcat file link
The log file exceeded the character limit for a single comment, so you can view or download it directly here:
logcat.txt
Bug Description
When launching the BOX app and selecting the Gemma 3 1B-IT (MediaTek) model, the application crashes immediately and closes. It seems that the attempt to utilize the hardware NPU on the MediaTek Dimensity 9300+ results in a fatal error rather than the expected local AI acceleration. Because who doesn't love a good hard crash right at the starting line?
Device Information
Device: Xiaomi 14T Pro
SoC: MediaTek Dimensity 9300+ (with dedicated APU/NPU)
OS: Android / HyperOS
Steps to Reproduce
Open the BOX application.
Select the Gemma 3 1B-IT (MediaTek) model designed for NPU acceleration.
Observe the immediate crash and application shutdown.
Expected Behavior
The application should successfully initialize the model using the on-device NPU hardware or gracefully fall back to the CPU if the hardware accelerator is unavailable, instead of terminating the entire process.
Logcat / Crash Logs
I've captured the logs during the crash. I will leave the deep dive into the stack trace to you, as you requested:
Click to view raw logcat file link
The log file exceeded the character limit for a single comment, so you can view or download it directly here:
logcat.txt