feat: add metadata from dialogflow related to transcript segment

Google APIs · copybara-github · commit 0766e6d42598 · 2021-09-28T13:18:29.000-07:00
feat: add sentiment data for transcript segment
feat: add obfuscated if from dialogflow

PiperOrigin-RevId: 399513805
diff --git a/google/cloud/contactcenterinsights/v1/resources.proto b/google/cloud/contactcenterinsights/v1/resources.proto
@@ -73,6 +73,16 @@ message Conversation {
         float confidence = 4;
       }
 
+      // Metadata from Dialogflow relating to the current transcript segment.
+      message DialogflowSegmentMetadata {
+        // Whether the transcript segment was covered under the configured smart
+        // reply allowlist in Agent Assist.
+        bool smart_reply_allowlist_covered = 1;
+      }
+
+      // The time that the message occurred, if provided.
+      google.protobuf.Timestamp message_time = 6;
+
       // The text of this segment.
       string text = 1;
 
@@ -96,6 +106,12 @@ message Conversation {
 
       // The participant of this segment.
       ConversationParticipant segment_participant = 9;
+
+      // CCAI metadata relating to the current transcript segment.
+      DialogflowSegmentMetadata dialogflow_segment_metadata = 10;
+
+      // The sentiment for this transcript segment.
+      SentimentData sentiment = 11;
     }
 
     // A list of sequential transcript segments that comprise the conversation.
@@ -1059,6 +1075,9 @@ message ConversationParticipant {
   // projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
   string dialogflow_participant = 1 [deprecated = true];
 
+  // Obfuscated user ID from Dialogflow.
+  string obfuscated_external_user_id = 3;
+
   // The role of the participant.
   Role role = 2;
 }
