Hi everyone,

I’m trying to enable Redis for caching, sessions, and queues in FreeScout, but I’m facing issues.

My Setup:

• FreeScout Version: 1.8.173
• PHP Version: 8.2
• Web Server: Nginx
• Database: MySQL
• Redis Version: 7.0.15
• Redis PHP Extension: Installed php8.2-redis

What I Did:

1. Updated .env file:

   CACHE_DRIVER=redis  
   SESSION_DRIVER=redis  
   QUEUE_CONNECTION=redis  
   
   REDIS_CLIENT=phpredis  
   REDIS_HOST=127.0.0.1  
   REDIS_PASSWORD=null  
   REDIS_PORT=6379  
   SESSION_LIFETIME=120  
   

2. Cleared cache and restarted services:

   sudo -u www-data php artisan cache:clear  
   sudo -u www-data php artisan config:clear  
   sudo -u www-data php artisan queue:restart  
   sudo systemctl restart php8.2-fpm  
   sudo systemctl restart nginx  
   sudo systemctl restart redis  
   

3. Checked Redis connection:

   redis-cli ping  
   

   • Returns PONG ✅

Problems I'm Facing:

1. Session errors (CacheBasedSessionHandler.php)

   • 500 error in logs:

     Illuminate\Session\CacheBasedSessionHandler::open() must return bool, string returned
     

   • Tried modifying CacheBasedSessionHandler.php but no luck.

2. Queue worker fails to start

   • Running sudo -u www-data php artisan queue:work gives errors related to transactions or Redis connection.

3. Predis not working

   • Error:

     Class 'Predis\Client' not found
     

   • Switched to phpredis, but still facing session errors.

What I Tried:

• Ensured php8.2-redis is installed.
• Switched from Predis to phpredis.
• Verified Redis is responding (redis-cli ping).
• Cleared cache and restarted all services.

Help Needed:

1. How to fix Redis session errors in FreeScout?
2. How to properly configure CacheBasedSessionHandler.php?
3. How to get queue workers running with Redis?

Any help would be appreciated. Thanks!