A user has been trying to resync an Erigon archive node using v3.2 (no issue before using v3.0.15) and got stuck in Ottersync stage after download during verification of torrent files, repeated errors "torrent file is present but data is incomplete: no such file or directory"
2025-11-05 08:02:18.412 | [WARN] [11-05|13:02:18.412] torrent file is present but data is incomplete name=v1.1-003000-003500-headers.idx err="stat /home/erigon/.local/share/erigon/snapshots/v1.1-003000-003500-headers.idx: no such file or directory"
2025-11-05 08:02:18.413 | [WARN] [11-05|13:02:18.413] torrent failed metainfo commit precheck err="completed torrent failed validation" name=v1.1-003000-003500-headers.idx
2025-11-05 08:02:18.430 | [WARN] [11-05|13:02:18.430] torrent file is present but data is incomplete name=v1.1-000000-000500-bodies.seg err="stat /home/erigon/.local/share/erigon/snapshots/v1.1-000000-000500-bodies.seg: no such file or directory"
2025-11-05 08:02:18.434 | [WARN] [11-05|13:02:18.434] torrent failed metainfo commit precheck err="completed torrent failed validation" name=v1.1-000000-000500-bodies.seg
2025-11-05 08:02:18.496 | [WARN] [11-05|13:02:18.495] torrent file is present but data is incomplete name=v1.1-000000-000500-headers.idx err="stat /home/erigon/.local/share/erigon/snapshots/v1.1-000000-000500-headers.idx: no such file or directory"
2025-11-05 08:02:18.503 | [WARN] [11-05|13:02:18.500] torrent failed metainfo commit precheck err="completed torrent failed validation" name=v1.1-000000-000500-headers.idx
2025-11-05 08:02:18.528 | [WARN] [11-05|13:02:18.528] torrent file is present but data is incomplete name=v1.1-002500-003000-headers.idx err="stat /home/erigon/.local/share/erigon/snapshots/v1.1-002500-003000-headers.idx: no such file or directory"
2025-11-05 08:02:18.531 | [WARN] [11-05|13:02:18.530] torrent failed metainfo commit precheck err="completed torrent failed validation" name=v1.1-002500-003000-headers.idx
2025-11-05 08:02:18.561 | [WARN] [11-05|13:02:18.560] torrent file is present but data is incomplete name=v1.1-000000-000500-bodies.seg err="stat /home/erigon/.local/share/erigon/snapshots/v1.1-000000-000500-bodies.seg: no such file or directory"
Environment:
the user is using Docker on Windows
Initial situation when I started support:
- he already tried to
erigon snapshots reset --datadir /your/datadir but still stuck
- he said that he already started a fresh new sync in a new folder but still running into the hashing loop issue
Additional information I've asked for (the results are attached):
curl http://localhost:6060/downloader/torrentClientStatus > torrentClientStatus.txtdocker exec <container_id> ls -la /home/erigon/.local/share/erigon/snapshotsPS D:\Docker\Erigon> ls -Force "D:\Docker\Erigon\erigon-data\snapshots"
dockerConfig.txt
torrentClientStatus.txt
listFiles_Docker+Windows.txt
listFiles_afterDockerRestart.txt
Looking at the ls results, my suspect was some stale file system problem in Docker, so I asked for restart of the Docker Windows service but the problem still occurs even if on a completely different set of snapshot files.
Check Discord in multiple places:
"ethereum" channel
"support" channel
"torrent file is present but data is incomplete" thread
A user has been trying to resync an Erigon archive node using v3.2 (no issue before using v3.0.15) and got stuck in Ottersync stage after download during verification of torrent files, repeated errors "torrent file is present but data is incomplete: no such file or directory"
Environment:
the user is using Docker on Windows
Initial situation when I started support:
erigon snapshots reset --datadir /your/datadirbut still stuckAdditional information I've asked for (the results are attached):
curl http://localhost:6060/downloader/torrentClientStatus > torrentClientStatus.txtdocker exec <container_id> ls -la /home/erigon/.local/share/erigon/snapshotsPS D:\Docker\Erigon> ls -Force "D:\Docker\Erigon\erigon-data\snapshots"dockerConfig.txt
torrentClientStatus.txt
listFiles_Docker+Windows.txt
listFiles_afterDockerRestart.txt
Looking at the
lsresults, my suspect was some stale file system problem in Docker, so I asked for restart of the Docker Windows service but the problem still occurs even if on a completely different set of snapshot files.Check Discord in multiple places:
"ethereum" channel
"support" channel
"torrent file is present but data is incomplete" thread