Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

[URGENT] Account Disabled Immediately After Payment - No Service Access, No Refund, No Support Response

Issue Type

Critical Business Issue: Payment Processing / Account Access / Customer Support Failure

Severity Level

🔴 CRITICAL - Financial Transaction Without Service Delivery

Summary

I paid for Claude Code service and my account was immediately disabled after payment completion, preventing any service usage. Despite multiple refund requests through official channels, I have received ZERO response from Anthropic support while the company continues to hold my payment.

Invoice Number: DFON03V2-0005

This constitutes receiving payment without delivering contracted services and represents a fundamental breach of consumer rights.

Timeline of Events

• Payment processed successfully - Invoice No. DFON03V2-0005
• • Account disabled with message: "This organization has been disabled"
• • • Cannot access claude.ai or Claude Code
• • • • Submitted refund request through official support portal - No response
• • • • • Submitted Account Ban Appeal form - No response
• • • • • • Multiple days without service, refund, or human response - Payment still held by Anthropic

Critical Issues

1. Payment Accepted, Service Denied

• ✅ Payment successfully processed and cleared (Invoice: DFON03V2-0005)
• • ❌ Account immediately disabled (within minutes/hours)
• • • • ❌ No advance warning or explanation provided

2. Complete Support Blackout

Despite following ALL official support channels:

• ❌ No response to in-app support messenger
• • ❌ No response to Account Ban Appeal form
• • • ❌ No response to refund request submissions
• • • • ❌ No email communication explaining reason for ban
• • • • • ❌ No customer service email or phone number available
          Multiple weeks of complete silence while holding customer funds.

3. Violation of Consumer Rights

This situation represents:

• Breach of contract: Payment accepted but service not provided
• • Unjust enrichment: Anthropic holding funds for undelivered service
• • • Consumer protection violation: No recourse mechanism for paying customers
• • • • Potential fraud implications: Taking payment with no intention/ability to deliver service

My Situation Details

Account Information:

• Invoice Number: DFON03V2-0005
• • Account Status: DISABLED

What Should Happen?

Official Claude code should execute refund procedure the the banned account immediately !

Error Messages/Logs

Steps to Reproduce

claude

Claude Model

Opus

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.0.22 (Claude Code)

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response