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[BUG] Banned account after renew subscriptions. #12118

@toantt208

Description

@toantt208

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

I'm claude code MAX user. on 9th NOV my subscription is expired. and my credit card was run out of money, so I didn't check it until 19th NOV, and charge it successfully. After resubscription, my account was banned for no reason.

What Should Happen?

The subscription should extend for me from 9th NOV to 9th DEC.

Error Messages/Logs

API Error: 400 {"type":"error","error":{"type":"invalid_request_error","message":"This organization has been disabled."},"request_id":"req_011CVN51g8SEtaZFteJw7pf8"}

Steps to Reproduce

claude --print "test"

Claude Model

Sonnet (default)

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.0.50 (Claude Code)

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

I also submit appeal form, but it's determine I violate Usage Policy
After carefully review it. I quite sure I'm not violate any single line of that.

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    area:autharea:costautocloseIssue will be closed automaticallybugSomething isn't workinghas reproHas detailed reproduction stepsplatform:macosIssue specifically occurs on macOS

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