🧩 Product Overview
ServiceNow is a cloud-based platform for IT service management (ITSM), operations, HR, security, and custom business workflows. This integration supports triggering on record changes in ServiceNow tables, creating and updating records, attaching files, and performing general API requests.
⚠️ Important Note for Contributors
This feature must be submitted as a Piece following the Activepieces architecture. Submissions not following this format will not be accepted. Please make sure to review the Piece Development Guidelines before starting development.
🚨 Triggers
| Trigger |
Description |
Use Case |
| New Record |
Triggers when a new record is created in a specified ServiceNow table. |
When an incident is created in “incident” table, notify a Slack channel. |
| Updated Record |
Triggers when an existing record in a table is updated. |
When the status of an incident changes, sync to external system. |
🛠️ Write Actions
| Action |
Description |
Use Case Example |
| Create Record |
Create a record in a specified table with provided fields. |
Insert a new incident or change record programmatically. |
| Update Record |
Update an existing record’s fields (by ID or filter). |
Change priority or assignee on an existing ticket. |
| Attach File to Record |
Upload a file and attach it to a record in a table. |
Add logs or documents to an incident record. |
| Get Record |
Gets specific table record. |
Fetches full details about incident record. |
🔍 Search Actions
| Action Name |
Description |
Use Case Example |
| Find Record |
Lookup a record in a specific table |
Before creating a record, ensure no duplicate exists. |
| Find File |
Find a file (attachment) by filename |
Look up attachments associated with a record for further processing. |
📚 API Reference
🧪 Test Account Access
🧑💻 New to Activepieces?
Activepieces is the leading open source AI automation platform. We have many apps (we call them Pieces), that are available within the builder and as MCPs. These apps are build with our TypeScript framework and are easy to build. Once they're merged to our repo, they will available as pieces in our automation builder and as MCPs to be used with AI agents and MCP clients.
We welcome contributions and in fact, we get excited over them. Start your journey here: https://www.activepieces.com/docs/developers/building-pieces/overview
🧩 Product Overview
ServiceNow is a cloud-based platform for IT service management (ITSM), operations, HR, security, and custom business workflows. This integration supports triggering on record changes in ServiceNow tables, creating and updating records, attaching files, and performing general API requests.
⚠️ Important Note for Contributors
This feature must be submitted as a Piece following the Activepieces architecture. Submissions not following this format will not be accepted. Please make sure to review the Piece Development Guidelines before starting development.
🚨 Triggers
🛠️ Write Actions
🔍 Search Actions
📚 API Reference
🧪 Test Account Access
🧑💻 New to Activepieces?
Activepieces is the leading open source AI automation platform. We have many apps (we call them Pieces), that are available within the builder and as MCPs. These apps are build with our TypeScript framework and are easy to build. Once they're merged to our repo, they will available as pieces in our automation builder and as MCPs to be used with AI agents and MCP clients.
We welcome contributions and in fact, we get excited over them. Start your journey here: https://www.activepieces.com/docs/developers/building-pieces/overview