🧩 Product Overview
Zendesk is a powerful customer support and ticketing platform used to manage support tickets, users, organizations, and workflows.
This integration enables AI agents and automation workflows to trigger on support events, manage tickets, users, comments, organizations, and tags programmatically.
⚠️ Important Note for Contributors
This Zendesk piece already exists in Activepieces. Your task is to extend the current piece by adding additional actions and triggers as outlined in the documentation and reference materials.
Please avoid duplicating existing functionality. Review the current implementation before making changes, and ensure that all new features follow existing coding patterns and standards.
🚨 Triggers
| Trigger |
Use Case |
| New Ticket |
Fires when a new ticket is created (optionally filtered by organization). |
| Updated Ticket |
Fires when an existing ticket is updated (Audit events). |
| Tag Added to Ticket |
Fires when a tag is added to a ticket. |
| New Organization |
Fires when a new organization record is created. |
| New User |
Fires when a new user is created. |
| New Suspended Ticket |
Fires when a ticket is suspended. Suspended tickets auto-delete after 14 days. |
| New Action on Ticket |
Fires when any audit/event occurs on a specific ticket (admin limited). |
🛠️ Write Actions
| Action Item |
Use Case |
| Create Ticket |
Create a new ticket in Zendesk. |
| Update Ticket |
Modify ticket fields or status via API call. |
| Add Tag to Ticket |
Apply one or more tags to a ticket. |
| Add Comment to Ticket |
Append a public/private comment to a ticket. |
| Create Organization |
Create a new organization record. |
| Update Organization |
Update existing organization fields. |
| Create User |
Add a new user to the Zendesk instance. |
| Delete User |
Remove a user and associated records from the account. |
🔍 Search Actions
| Action Item |
Use Case |
| Find Ticket(s) |
Search tickets by ID, field, or content. |
| Find Organization |
Look up an organization by name or ID. |
| Find User |
Retrieve user details by email or ID. |
📚 API Reference
🧪 Test Account Access
- You can test Zendesk piece by signing up at Zendesk.com,
🧑💻 New to Activepieces?
Activepieces is the leading open source AI automation platform. We have many apps (we call them Pieces), that are available within the builder and as MCPs. These apps are built with our TypeScript framework and are easy to develop. Once merged into our repository, they become available as pieces in our automation builder and as MCPs usable by AI agents and MCP clients.
Start building here: Piece Development Docs
🧩 Product Overview
Zendesk is a powerful customer support and ticketing platform used to manage support tickets, users, organizations, and workflows.
This integration enables AI agents and automation workflows to trigger on support events, manage tickets, users, comments, organizations, and tags programmatically.
This Zendesk piece already exists in Activepieces. Your task is to extend the current piece by adding additional actions and triggers as outlined in the documentation and reference materials.
Please avoid duplicating existing functionality. Review the current implementation before making changes, and ensure that all new features follow existing coding patterns and standards.
🚨 Triggers
🛠️ Write Actions
🔍 Search Actions
📚 API Reference
🧪 Test Account Access
🧑💻 New to Activepieces?
Activepieces is the leading open source AI automation platform. We have many apps (we call them Pieces), that are available within the builder and as MCPs. These apps are built with our TypeScript framework and are easy to develop. Once merged into our repository, they become available as pieces in our automation builder and as MCPs usable by AI agents and MCP clients.
Start building here: Piece Development Docs