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This repository was archived by the owner on Jun 7, 2020. It is now read-only.
This repository was archived by the owner on Jun 7, 2020. It is now read-only.

[BUG] Notifications not working #654

@Wouter0100

Description

@Wouter0100

Since I installed 0.59.3 and after that switched to a Oneplus 5T push notifications stopped working at all. Strangely enough, my colleagues seems to experience similar issues.

At first, the "Send a test push to my user"-button was working in the Settings => Push page, but that stopped working too recently (around the same time I switched to the 5T). When doing debugging with some logs, it seems I have registered 4 devices. But, after pressing "Send a test push to my user" some times (2-3 times) 1 push token is removed from the devices and so, pressing again will only send the test notification to 3 devices. After clearing my Rocket.Chat+ data on my Oneplus 5T and login in again, I have 4 push tokens (devices) again, but still no notifications are received. It seems my device is not receiving them properly, and so is removed.

Logs from Rocket.Chat:

�[34mI20171222-00:01:25.850(0) Push: send message "@wvanos" via query { userId: 'mMvjThapLYfBCah4P' } 
�[34mI20171222-00:01:25.853(0) Push: send to token { gcm: 'TOKEN_1' } 
�[34mI20171222-00:01:25.856(0) Push: send to token { gcm: 'TOKEN_2' } 
�[34mI20171222-00:01:25.858(0) Push: send to token { gcm: 'TOKEN_3' } 
�[34mI20171222-00:01:25.860(0) Push: send to token { gcm: 'TOKEN_4' } 
�[34mI20171222-00:01:26.123(0) removing push token TOKEN_3 
�[34mI20171222-00:01:50.934(0) Push: send message "@wvanos" via query { userId: 'mMvjThapLYfBCah4P' } 
�[34mI20171222-00:01:50.936(0) Push: send to token { gcm: 'TOKEN_1' } 
�[34mI20171222-00:01:50.939(0) Push: send to token { gcm: 'TOKEN_2' } 
�[34mI20171222-00:01:50.944(0) Push: send to token { gcm: 'TOKEN_4' } 
--- Relogging --
�[34mI20171222-00:05:11.687(0) Push: send message "@wvanos" via query { userId: 'mMvjThapLYfBCah4P' } 
�[34mI20171222-00:05:11.690(0) Push: send to token { gcm: 'TOKEN_1' } 
�[34mI20171222-00:05:11.694(0) Push: send to token { gcm: 'TOKEN_2' } 
�[34mI20171222-00:05:11.696(0) Push: send to token { gcm: 'TOKEN_4' } 
�[34mI20171222-00:05:11.697(0) Push: send to token { gcm: 'TOKEN_5' } 

I'm not sure how to debug the app and get some logs here, unfortunately. Should logcat work?

Strangely enough, https://gateway.rocket.chat/ is down now. But at the time of testing it wasn't.

  • Your Rocket.Chat.Android app version: 1.0.33 (not sure how this is possible, as the latest is 1.0.31 on Github?)
  • Your Rocket.Chat server version: 0.59.3
  • Device model (or emulator) you're running with: Oneplus 5T, stock ROM (Android Nougat).
  • Steps to reproduce:
    Trigger a push notification in any way.

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