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[Bug]: Swaps A/B testing reduced interactions #28050
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RCA-neededIssue root cause analysis neededIssue root cause analysis neededSev1-highAn issue that may have caused fund loss or access to wallet in the past & may still be ongoingAn issue that may have caused fund loss or access to wallet in the past & may still be ongoingregression-RC-7.72.0Regression bug that was found in release candidate (RC) for release 7.72.0Regression bug that was found in release candidate (RC) for release 7.72.0release-blockerThis bug is blocking the next releaseThis bug is blocking the next releaseteam-assetsteam-mctpLabel to test synchronization of Github issues to Jira issues and vice versaLabel to test synchronization of Github issues to Jira issues and vice versatype-bugSomething isn't workingSomething isn't working
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RCA-neededIssue root cause analysis neededIssue root cause analysis neededSev1-highAn issue that may have caused fund loss or access to wallet in the past & may still be ongoingAn issue that may have caused fund loss or access to wallet in the past & may still be ongoingregression-RC-7.72.0Regression bug that was found in release candidate (RC) for release 7.72.0Regression bug that was found in release candidate (RC) for release 7.72.0release-blockerThis bug is blocking the next releaseThis bug is blocking the next releaseteam-assetsteam-mctpLabel to test synchronization of Github issues to Jira issues and vice versaLabel to test synchronization of Github issues to Jira issues and vice versatype-bugSomething isn't workingSomething isn't working
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Describe the bug
Jira Ticket: https://consensyssoftware.atlassian.net/browse/ASSETS-2972
Overview
Improve the Swap entry experience from Token Detail Page by introducing balance-aware default token selection.
Currently, users navigating to Swap from a token with zero balance are pre-filled with that token as the “from” asset, requiring manual correction before proceeding.
This creates friction and increases time to complete swaps.
Problem
When a user opens Swap from a token they do not hold:
“From” token is pre-filled incorrectly
User must manually change token before proceeding
Swap flow becomes slower and less intuitive
This contradicts expected behavior - Users expect to act immediately after tapping Swap
Hypothesis
If Swap defaults are balance-aware, then:
Time to complete swap will decrease
Swap success rate will increase
User frustration will decrease
Proposed Solution (Phase 1 – MVP)
When user navigates to Swap:
Case 1 — User HAS balance
Case 2 — User has NO balance
“Best Available Token” Selection Logic
Priority:
Same chain token with the highest balance
Native token (ETH, POL, etc.)
Last swapped token
Most used token
Success Metrics
Primary:
↓ time to complete swap
↑ swap completion rate
Secondary:
↓ manual token changes
↑ conversion from token page
Jira issue
Expected behavior
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Where was this bug found?
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Additional context
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Severity
Sev1