Updating a Data Template does not switch rrd_heartbeat properly for all sources leading to empty graphs #4991
Description
Hey Guys,
I am seeing a weird issue with the following
Cisco ASA using the ASA template
SNMP is showing up and spine collects data but nothing plots on any snmp graph
Only graphs that work as the snmp uptime, polling time and ping
I have the same device on the same cacti version but polling every minute working without issue
Here is the Spine Data
2022-11-07 12:09:21 - SPINE: Poller[1] PID[619685] PT[140299301230336] Device[17147] HT[1] DS[549984] TT[14.80] SNMP: v3: (device_ip), dsname: errors_in, oid: .1.3.6.1.2.1.2.2.1.14.10, value: 1792801
2022-11-07 12:09:21 - SPINE: Poller[1] PID[619685] PT[140299301230336] Device[17147] HT[1] DS[549984] TT[14.81] SNMP: v3: (device_ip), dsname: errors_out, oid: .1.3.6.1.2.1.2.2.1.20.10, value: 0
2022-11-07 12:09:21 - SPINE: Poller[1] PID[619685] PT[140299301230336] Device[17147] HT[1] DS[549984] TT[14.82] SNMP: v3: (device_ip), dsname: discards_in, oid: .1.3.6.1.2.1.2.2.1.13.10, value: 0
2022-11-07 12:09:21 - SPINE: Poller[1] PID[619685] PT[140299301230336] Device[17147] HT[1] DS[549984] TT[14.83] SNMP: v3: (device_ip), dsname: discards_out, oid: .1.3.6.1.2.1.2.2.1.19.10, value: 0
Here is the Data source debug output shows that value is NaN
the data template is set to 5Min polling as it should be
Poller cache is showing the proper OID's
ASA test - Errors - GigabitEthernet0/7 ASA test SNMP Version: 3, User: (snmp_user), OID: .1.3.6.1.2.1.2.2.1.13.10
RRD: /var/www/html/(path)/rra/asa_test_discards_in_549984.rrd
ASA test - Errors - GigabitEthernet0/7 ASA test SNMP Version: 3, User: (snmp_user), OID: .1.3.6.1.2.1.2.2.1.19.10
RRD: /var/www/html/(path)/rra/asa_test_discards_in_549984.rrd
ASA test - Errors - GigabitEthernet0/7 ASA test SNMP Version: 3, User: (snmp_user), OID: .1.3.6.1.2.1.2.2.1.14.10
RRD: /var/www/html/(path)/rra/asa_test_discards_in_549984.rrd
ASA test - Errors - GigabitEthernet0/7 ASA test SNMP Version: 3, User: (snmp_user), OID: .1.3.6.1.2.1.2.2.1.20.10
RRD: /var/www/html/(path)/rra/asa_test_discards_in_549984.rrd
PHP-snmp is not installed
RRD permission's are correct
-rw-r--r-- 1 apache apache 388K Nov 7 11:58 asa_test_5min_cpu_549976.rrd
-rw-r--r-- 1 apache apache 1.6M Nov 7 11:58 asa_test_discards_in_549984.rrd
-rw-r--r-- 1 apache apache 1.6M Nov 7 11:58 asa_test_discards_in_549985.rrd
-rw-r--r-- 1 apache apache 1.6M Nov 7 11:58 asa_test_discards_in_549986.rrd
-rw-r--r-- 1 apache apache 1.6M Nov 7 11:58 asa_test_discards_in_549987.rrd
-rw-r--r-- 1 apache apache 1.6M Nov 7 11:58 asa_test_discards_in_549988.rrd
-rw-r--r-- 1 apache apache 388K Nov 7 11:58 asa_test_polling_time_549977.rrd
-rw-r--r-- 1 apache apache 774K Nov 7 11:58 asa_test_traffic_in_549979.rrd
-rw-r--r-- 1 apache apache 774K Nov 7 11:58 asa_test_traffic_in_549980.rrd
-rw-r--r-- 1 apache apache 774K Nov 7 11:58 asa_test_traffic_in_549981.rrd
-rw-r--r-- 1 apache apache 774K Nov 7 11:58 asa_test_traffic_in_549982.rrd
-rw-r--r-- 1 apache apache 774K Nov 7 11:58 asa_test_traffic_in_549983.rrd
-rw-r--r-- 1 apache apache 388K Nov 7 11:58 asa_test_uptime_549978.rrd
RRD's are set to the correct step
filename = "asa_test_discards_in_549984.rrd"
rrd_version = "0003"
step = 300
last_update = 1667839887
header_size = 8240
Boost has the collected results waiting to be written
MariaDB [cacti]> select * from poller_output_boost where local_data_id = 549984;
+---------------+--------------+---------------------+---------+
| local_data_id | rrd_name | time | output |
+---------------+--------------+---------------------+---------+
| 549984 | discards_in | 2022-11-07 11:56:26 | 0 |
| 549984 | discards_out | 2022-11-07 11:56:26 | 0 |
| 549984 | errors_in | 2022-11-07 11:56:26 | 1792801 |
| 549984 | errors_out | 2022-11-07 11:56:26 | 0 |
| 549984 | discards_in | 2022-11-07 12:01:29 | 0 |
| 549984 | discards_out | 2022-11-07 12:01:29 | 0 |
| 549984 | errors_in | 2022-11-07 12:01:29 | 1792801 |
| 549984 | errors_out | 2022-11-07 12:01:29 | 0 |
| 549984 | discards_in | 2022-11-07 12:06:29 | 0 |
| 549984 | discards_out | 2022-11-07 12:06:29 | 0 |
| 549984 | errors_in | 2022-11-07 12:06:29 | 1792801 |