-
Notifications
You must be signed in to change notification settings - Fork 2k
Customizer: Changes are not being Saved #53431
Copy link
Copy link
Closed
Labels
BugWhen a feature is broken and / or not performing as intendedWhen a feature is broken and / or not performing as intendedTriagedTo be used when issues have been triaged.To be used when issues have been triaged.[Feature Group] Appearance & ThemesFeatures related to the appearance of sites.Features related to the appearance of sites.[Feature] CustomizerThe site customizer for traditional, non-block themes.The site customizer for traditional, non-block themes.[Impact] High[Pri] HighAddress as soon as possible after BLOCKER issuesAddress as soon as possible after BLOCKER issues
Metadata
Metadata
Assignees
Labels
BugWhen a feature is broken and / or not performing as intendedWhen a feature is broken and / or not performing as intendedTriagedTo be used when issues have been triaged.To be used when issues have been triaged.[Feature Group] Appearance & ThemesFeatures related to the appearance of sites.Features related to the appearance of sites.[Feature] CustomizerThe site customizer for traditional, non-block themes.The site customizer for traditional, non-block themes.[Impact] High[Pri] HighAddress as soon as possible after BLOCKER issuesAddress as soon as possible after BLOCKER issues
Have seen this issue in 3 interactions now, 2 chats and 1 ticket in which any changes made on their Customizer doesn't get saved when clicked on the Save Changes button. The settings go back to default.
Steps to reproduce the behavior
(In one of the issues we encountered so far) This is when changing the Colors settings in the Customizer.
What I expected to happen
What actually happened
Context
So far same issue happened on these three other interactions.
Browser / OS version
Is this specific to the applied theme? Which one?
No, so far themes in which the issue is observed are Gema, Dynamic News, Morden, Karuna
Does this happen on simple or atomic sites or both?
So far only on Simple Sites
Is there any console output or error text?
None.
Level of impact (Does it block purchases? Does it affect more than just one site?) Yes
Reproducibility (Consistent, Intermittent) Leave empty for consistent.
Screenshot / Video: If applicable, add screenshots to help explain your problem.