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VideoPress: Fatal error with paid posts #34728
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BugWhen a feature is broken and / or not performing as intendedWhen a feature is broken and / or not performing as intendedTriaged[Package] VideoPress[Plugin] JetpackIssues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/[Pri] High[Status] Priority Review TriggeredThe guild in charge of triage has been notified of this issue in SlackThe guild in charge of triage has been notified of this issue in Slack
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BugWhen a feature is broken and / or not performing as intendedWhen a feature is broken and / or not performing as intendedTriaged[Package] VideoPress[Plugin] JetpackIssues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/[Pri] High[Status] Priority Review TriggeredThe guild in charge of triage has been notified of this issue in SlackThe guild in charge of triage has been notified of this issue in Slack
Type
Projects
Status
Done
Impacted plugin
Jetpack
Quick summary
Jetpack restricts access to the homepage. Any links to post pages from the homepage generate a "critical error" message. Disabling Jetpack restores full access. THis is the error log my web host sent me:
I see Jetpack errors in the php log:
[17-Dec-2023 11:11:05 UTC] PHP Fatal error: Uncaught Error: Class ‘Automattic\Jetpack\Extensions\Premium_Content\Subscription_Service\Token_Subscription_Service’ not found in /home/virtualmin/richardsilverstein.com/public_html/wp-content/plugins/jetpack/modules/subscriptions/subscribe-modal/class-jetpack-subscribe-modal.php:193
Stack trace: 0 /home/virtualmin/richardsilverstein.com/public_html/wp-content/plugins/jetpack/modules/subscriptions/subscribe-modal/class-jetpack-subscribe-modal.php(62): Jetpack_Subscribe_Modal->should_user_see_modal() 1 /home/virtualmin/richardsilverstein.com/public_html/wp-includes/class-wp-hook.php(324): Jetpack_Subscribe_Modal->enqueue_assets() 2 /home/virtualmin/richardsilverstein.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() 3 /home/virtualmin/richardsilverstein.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() 4 /home/virtualmin/richardsilverstein.com/public_html/wp-includes/script-loader.php(2262): do_action() 5 /home/virtualmin/richardsilverstein.com/public_html/wp-i in /home/virtualmin/richardsilverstein.com/public_html/wp-content/plugins/jetpack/modules/subscriptions/subscribe-modal/class-jetpack-subscribe-modal.php on line 193
Steps to reproduce
go to homepage
click on any post link on the homepage
instead of brining up the post, you see a "criticial error" message
A clear and concise description of what you expected to happen.
On clicking the post link I expected the post to display instead of the error
What actually happened
critical error msg
Impact
All
Available workarounds?
No and the platform is unusable
Platform (Simple and/or Atomic)
Self-hosted
Logs or notes
Happens on all browsers