Resolve shipping issues faster through video chat

TrackOSD is a video chat solution optimized for customer service to resolve ecommerce shipping issues.


Online Shoppers
Have you had to attach numerous photos of different angles of a damaged package to Amazon or Ebay customer service?
When a retailer ships the wrong item, have you had to write lengthy description or explain over the phone without any visual aids on what you received instead of the product you ordered?

Retailers
Have your company need to make a disposition on a damaged or short shipment without any visual evidence?

Instead, online shoppers, retailers, and transport carriers can resolve shipping issues faster by connecting with each other via video chat.

You can test the web app here.

Agora Features Implemented:
While the customer waits to be connected with a customer service rep, an audio of an advertisement of retailer or shipping carrier can be play:

Stream.startAudioMixing

Stream.stopAudioMixing

Stream.pauseAudioMixing

Stream.resumeAudioMixing

Stream.adjustAudioMixingVolume

Stream.getAudioMixingDuration

To help the customer and customer service adjust volume:

Client.enableAudioVolumeIndicator

To help customer service keep track of call quality and continue to improve service

Client.getRemoteVideoStats

Client.getRemoteAudioStats

Client.getTransportStats