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Agentic customer experience. Designed for scale.

AI agents that resolve every inquiry, take action on your systems, and escalate to your team — so personal customer service stops being a luxury.

See it in action

By the numbers

AI agents proven to resolve routine support faster than human-only teams.

  • +0%

    more issues resolved per hour with generative-AI assistance, in a study of 5,172 customer-support agents.1

  • 0%

    average AI-agent resolution rate across 7,000+ Fin deployments.2

  • 0%+

    of visitor issues resolved on the Salesforce Help site by Salesforce’s own AI agent.3

  • 0%

    faster resolution at Klarna — from ~11 minutes to under 2 — after deploying their AI assistant.4

  • 1. Brynjolfsson, Li, Raymond — “Generative AI at Work,” Quarterly Journal of Economics, 2025.
  • 2. Intercom Fin — published benchmark across 7,000+ deployments, fin.ai.
  • 3. Salesforce — Agentforce on Salesforce Help, salesforce.com/customer-stories.
  • 4. Klarna — 2024 AI assistant press release.

How it works

Build, optimize, scale your agent.

  1. Step 01

    Build your agent.

    Describe what the agent does in plain English. Point it at your knowledge base. Give it the tools it needs to act on your systems.

    Agent

    Refund Assistant

    Behavior

    “Help customers with refund requests. Look up their order, verify eligibility, and process the refund. Be friendly and concise. Escalate to support when you’re unsure or if the customer is upset.”

    Tools enabled

    orders.lookup · refunds.process · support.escalate

  2. Step 02

    Optimize your agent.

    Review every conversation and tool call. Refine behavior in the same plain English you used to build. Test before you ship.

    Resolution rate

    82.3%

    +15.4 vs baseline

    Avg response

    1.2s

    −3.4m vs baseline

    Tool calls — last 7 days

  3. Step 03

    Scale your agent.

    Add channels. Expand to new use cases and languages. Monitor performance across every conversation. Audit logs and analytics, by default.

    Channels

    • WhatsAppActive
    • Web chatActive
    • VoiceBeta
    • EmailComing soon

Customer service is never finished.Neither is your agent.

Every update to your agent should ship in the same plain English you used to define it — no engineering sprints, no vendor support tickets, no quarter-long roadmap waits. Ricky iterates as fast as your business does.

Industries

AI agents purpose-built for your industry’s hardest conversations.

Financial Services

Customer

What’s the status of my loan application?

Lending Agent

Pulling that up — is this the application you submitted yesterday?

Customer

Yes, that one.

· · · retrieving application status

Lending Agent · 1.1s

Conditionally approved. Next step is a 30-minute call with a loan specialist. Want me to book one?

Talk to us about financial services

Trust & safety

Battle-tested AI with enterprise-level rigor.

  • Compliance-ready audit trail

    Every customer interaction recorded in full — messages, tool calls, agent decisions. Exportable for compliance reviews, dispute resolution, and QA.

  • Your data stays yours

    Each customer’s conversations, agents, and integrations live in their own tenant. No shared schemas, no cross-customer access — by design, not by policy.

  • Privacy by design

    Conversations never train AI models. Credentials encrypted in vaults. Data encrypted at rest and in transit, end to end.

  • Built to never lose a message

    Idempotent message handling means no duplicate replies. Transactional dispatch means no silent drops. Every conversation, exactly one resolution.

See what Ricky can do for your team.

Find out how Ricky can help your business build better, more human customer experiences with AI.

Talk to us