Refund & Return Policy

Return & Refund Policy – Geel Tech Digital Services

At Geel Tech, we are committed to delivering high-quality, professional digital services. Our work may include (but is not limited to): website design and development, mobile app development, system and dashboard development, UI/UX improvements, technical support, performance optimization, and technical consulting/analysis.

Because digital services involve time, expertise, and allocated resources from the moment a project begins, this policy explains when a return/refund request may be considered, how to submit a request, and how decisions are made.

1) Scope of This Policy

This policy applies to all digital services provided by Geel Tech, whether requested through our website or via direct communication (email, messaging, or phone), once the service has been officially confirmed through an invoice, quotation, agreement, or written confirmation.

If your service is governed by a signed contract or a project-specific quotation with different terms, the contract/quotation terms take priority in case of conflict.

2) Quick Definitions

• Digital Service: Any service delivered digitally such as development, design, configuration, integration, consulting, audits, or analysis.

• Work Started / Project Initiation: Any action that indicates execution has begun, including but not limited to: assigning a team, requirements analysis, project setup, creating wireframes or designs, preparing development environments, writing code, or delivering any digital output.

• Payment / Deposit: Any amount paid (full or partial) toward a service, subscription, or support package.

3) Non-Refundable Services

Refunds are not accepted once work has started for any of the following:

• Website or application design and development (including analysis, design, and implementation phases).

• Consulting or analytical services (sessions, reports, audits, code reviews, technical roadmaps, strategy documents).

• Delivery of source code, design files, project files, or any digital outputs already prepared or shared with the client.

• Digital subscriptions or support packages after activation or after any portion of the service has been provided.

Reason: Digital services are “consumed” as soon as execution begins (team time, scheduling, and technical resources), and cannot be returned like physical products.

4) Cases That May Be Considered (Exceptions)

A refund request may be considered only in the following cases, subject to review:

1. Before Work Starts: If the request is submitted within 24 hours of payment/confirmation and no work has started (as defined above).

2. Duplicate Payment by Mistake: If the same service was charged more than once with matching details.

3. Subscription Canceled Before Activation: If a subscription/support package was purchased but not activated and no service was delivered under it.

Note: Each case is reviewed individually, and we may request proof or details (transaction ID, receipt screenshot, invoice number, etc.).

5) Partial Refunds (When Applicable)

In certain projects, a partial refund may be considered only if the project is stopped by mutual agreement and if:

• The cancellation is not due to the client’s delay or failure to provide required content, approvals, or information.

• The value of completed work up to the cancellation date is calculated fairly (analysis, design, development, testing, documentation).

• Deliverables completed for the paid phases are provided to the client where applicable and where contract terms allow.

If you want a strict “no partial refunds” approach, this section can be removed. If you want partial refunds clearly structured, we can define phase-based percentages.

6) How to Submit a Refund Request

To submit an official request, please send the following details:

• Full name and phone number

• Invoice number or payment details and date

• Service name and project reference (if any)

• A clear reason for the request

• Supporting attachments (if available)

Once received, our team will review your request and respond within 2–5 business days with a clear decision (approved / declined / partially approved) and the reason.

7) Refund Method and Processing Time

• Approved refunds are processed using the same payment method whenever possible.

• Refund processing may take 7–14 business days, depending on your bank or payment provider.

• Any transaction or processing fees charged by banks/payment gateways (if applicable) may be deducted according to provider policies.

8) Cases Not Covered by Refunds

Refunds are generally not provided in the following cases:

• Change of mind after work has started or after resources have been allocated.

• Delays caused by missing client inputs (content, credentials, approvals, feedback).

• Cancellation after deliverables have been shared (designs, links, files, code, prototypes).

• Issues caused by third-party platforms/providers (hosting, external APIs, app store policies) unless included in a paid, clearly defined service scope managed by Geel Tech.

To read our:
Terms and Conditions.
Privacy Policy.