{"id":343,"date":"2020-07-29T19:47:04","date_gmt":"2020-07-29T16:47:04","guid":{"rendered":"https:\/\/firstbyte.elkin.dev\/?page_id=343"},"modified":"2020-07-31T13:28:49","modified_gmt":"2020-07-31T10:28:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/firstbyte.pro\/info\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n

General questions<\/h2>\n\n\n\r\n\r\n
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\r\n \r\n Do you have a trial period? <\/a>\r\n <\/div>\r\n
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Yes, for the virtual server on the test, you need to do an arbitrary payment of \u20ac 0.2. The server is allocated for the test period of 24 hours. We take 10 rubles for test access to minimize the criminal use of the service.<\/p>\n

After the transfer of money you choose the server you want and get to the point where billing will redirect you to the Robokassa website. At this point you stop (without making the payment), and tell us. We credited the payment is conditional, if you are satisfied with the test, you simply pay the payment and continue to use the server.<\/p>\n

Get more information on the\u00a0test server for 24 hours<\/a><\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

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\r\n \r\n How many IP addresses are available when ordering a virtual server? <\/a>\r\n <\/div>\r\n
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The cost includes one IPv4 address and one IPv6. If desired, you can buy the server up to 9 additional IPv4-addresses at a price of 85 rubles per month per Unit, and up to 256 additional IPv6-address to the KVM rates for 1 ruble per month for a single piece.
\nFor additional fees on OVZ can add\u00a0only<\/strong>\u00a09 IPv6-addresses.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

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\r\n \r\n What are your DNS servers? <\/a>\r\n <\/div>\r\n
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ns1.firstbytedns.com
\nns2.firstbytedns.com
\nns3.firstbytedns.com<\/p>\n

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The information below is relevant only for KVM user tariffs.
\nDNS servers that should be listed in a virtual machine network settings:
\n83.217.24.42
\n8.8.8.8<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

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\r\n \r\n Where is located your equipment (your location)? What are some other location? <\/a>\r\n <\/div>\r\n
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Our equipment is located in a modern certified TIER III data center DataPro. Other locations we haven’t.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

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\r\n \r\n What is the processor used on your virtual servers? <\/a>\r\n <\/div>\r\n
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On our servers, the processor used Intel\u00ae Xeon\u00ae Processor E5-2650 v3 (25M Cache, 2.30 GHz).<\/p>\n

Date of commencement of production Q3’14 Processor
\nhttp:\/\/ark.intel.com\/ru\/products\/81705\/Intel-Xeon-Processor-E5-2650-v3-25M-Cache-2_30-GHz\u00a0<\/i><\/a>
\nMaximum clock speed with Turbo Boost Technology 3 GHz.
\nThis processor uses DDR4 memory.<\/p>\n

CPU Test Result – CPU Benchmarks
\nhttp:\/\/www.cpubenchmark.net\/cpu_lookup.php?cpu=Intel+Xeon+E5-2650+v3+%40+2.30GHz&id=2344\u00a0<\/i><\/a><\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

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\r\n \r\n Do you have any DDoS protection? <\/a>\r\n <\/div>\r\n
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Yes, we have DDoS protection on all tariffs.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

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\r\n \r\n What is the mode of customer support? <\/a>\r\n <\/div>\r\n
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Our customer support works 24\/7\/365.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

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\r\n \r\n Do you have money back? <\/a>\r\n <\/div>\r\n
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Yes, we have money back.
\nIt should take into account the fact that we do not refund the money if the client is not satisfied with the fact that we do not provide services free system administration.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

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\r\n \r\n Virtual server removal rules. <\/a>\r\n <\/div>\r\n
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1) Independently ordered server can be removed not earlier than 30 days after activation of the service.
\n2) If you need to remove the server before they are due, please contact\u00a0customer support<\/a>.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

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\r\n \r\n I need the TUN\/TAP module, what plan to choose? <\/a>\r\n <\/div>\r\n
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It is best suited for this purpose, any tariff of tariff plans\u00a0KVM-SSD<\/a>\u00a0or\u00a0KVM-SAS<\/a>.
\nYou can also connect the TUN\/TAP module on any OVZ plans, except OVZ-SSD-1 and OVZ-SAS-1. To connect the TUN\/TAP module on OVZ plans you need to send a ticket to\u00a0customer support<\/a>\u00a0with a request to connect the module to your server.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

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\r\n \r\n What is better to choose OpenVZ or KVM? <\/a>\r\n <\/div>\r\n
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If you have a simple and\/or lightly loaded project and you do not need tuning virtual server, use the OpenVZ.
\nIn case if you have high load (a lot of visitors, many of the compounds, and the like where a lot of >1000) and\/or need to fine-tune your server, you need to use the KVM.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

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\r\n \r\n How long the server’s activated? <\/a>\r\n <\/div>\r\n
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KVM server sets up to 50 minutes.
\nCentos 6-7 ~ 15 minutes,
\nUbuntu ~ 40-50 minutes,
\nMethod installation \u2014 kickstart.
\n<\/p>\n

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OVZ server installed no more than 15 minutes.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"

General questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":314,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-343","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/firstbyte.pro\/wp-json\/wp\/v2\/pages\/343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/firstbyte.pro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/firstbyte.pro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/firstbyte.pro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/firstbyte.pro\/wp-json\/wp\/v2\/comments?post=343"}],"version-history":[{"count":11,"href":"https:\/\/firstbyte.pro\/wp-json\/wp\/v2\/pages\/343\/revisions"}],"predecessor-version":[{"id":698,"href":"https:\/\/firstbyte.pro\/wp-json\/wp\/v2\/pages\/343\/revisions\/698"}],"up":[{"embeddable":true,"href":"https:\/\/firstbyte.pro\/wp-json\/wp\/v2\/pages\/314"}],"wp:attachment":[{"href":"https:\/\/firstbyte.pro\/wp-json\/wp\/v2\/media?parent=343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}