{"id":195,"date":"2018-03-04T23:02:14","date_gmt":"2018-03-04T23:02:14","guid":{"rendered":"https:\/\/fireprograms.wpenginepowered.com\/?page_id=195"},"modified":"2026-02-16T11:14:19","modified_gmt":"2026-02-16T16:14:19","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/fireprograms.com\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\n<p>Our customers regularly contact us to say how much they appreciate our <strong>friendly support staff<\/strong> and how we take the time to personally guide them, not just refer them to a training video and hang up the phone.<\/p>\n\n\n\n<p>We pride ourselves on assisting our customers.&nbsp; <strong>Our U.S. based customer support team<\/strong> provides toll-free phone, live chat, and remote access.&nbsp; Emergency Support is available outside of regular business hours, <strong>7-day\/365<\/strong>, or schedule an after-hours appointment.<\/p>\n\n\n\n<p>Fire Departments routinely switch to FirePrograms for the functionality and the helpful support.&nbsp; Unlike some of our competitors, no need to email us and then wait weeks for an automated email response.<\/p>\n\n\n\n<p>See how easy it is\u2026contact our technical support staff today at <strong>800.327.7638<\/strong> or email us <a href=\"mailto:support@fireprograms.com\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a><\/p>\n\n\n\n<p><strong>Your success is our priority.<br><\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-orange\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/fireprograms.com\/after-hours-support\/\">After Hours Support<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our customers regularly contact us to say how much they appreciate our friendly support staff and how we take the time to personally guide them, not just refer them to &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/fireprograms.com\/customer-support\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Customer Support&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":733,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-195","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fireprograms.com\/wp-json\/wp\/v2\/pages\/195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fireprograms.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fireprograms.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fireprograms.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fireprograms.com\/wp-json\/wp\/v2\/comments?post=195"}],"version-history":[{"count":0,"href":"https:\/\/fireprograms.com\/wp-json\/wp\/v2\/pages\/195\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fireprograms.com\/wp-json\/wp\/v2\/media\/733"}],"wp:attachment":[{"href":"https:\/\/fireprograms.com\/wp-json\/wp\/v2\/media?parent=195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}