Customer Stories
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AI at enterprise scale: How Lightspeed rewired support with FinWith customers in more than 100 countries, and using a complex tech stack, Lightspeed’s support environment is anything but simple. Instead of slowing them down, it became the proving ground for one of the boldest AI transformations in enterprise support.With Yamine Gluchow from Lightspeed
>43kFin resolutions per month
88%Fin involvement rate
>43kFin resolutions per month
88%Fin involvement rate
With millions of users and rising support complexity, Rocket Money didn't just add agents - they transformed their support model with Fin, shifting how their team works, and proving automation can be both efficient and trusted.
~$1MAnnual ROI from Fin
“Fin has directly reduced our volume, which has taken a lot of pressure off our team.“
Jolie KreschSenior Operations Lead, support
“I have tested multiple “Support“ and “Copilot“ type AI solutions, and none of them were able to provide as good and precise answers as Fin.”
Lasse HøgsholtSenior Technical Support Engineer
Jared EllisSenior Director, Global Product Support
“With Fin we saw a 35-40% deflection rate just in our trial. The biggest win for me is that we haven’t compromised on the quality of the service we were providing. It's been delight after delight.“
Transparency and trust: Why Clay chose Fin AI AgentWith a rapidly-growing customer base, Clay wanted to scale support without sacrificing quality or its community-led approach. The team needed an AI agent that would give them transparency and control over the customer experience – so they chose Fin.With Jess Bergson and George Dilthey from Clay
90%Fin Involvement Rate
~7kSupport tickets managed per month
90%Fin Involvement Rate
~7kSupport tickets managed per month
In fantasy sports, support has to move at game speed. At Underdog, major player updates can spark huge inquiry spikes within minutes. To keep up without sacrificing quality, the team turned to Fin – transforming support into a real-time, scalable advantage.
~80%Fin deflection rate
"Fin seamlessly pulls real-time order statuses and estimated delivery updates directly from Shopify, so our customers get instant answers. As a result, we’ve reduced questions that require human support – and sped up response times by 38% on chat and 67% on email"
Loren KornegaySenior CX Manager
“When we were evaluating AI solutions, Fin really stood out – not just because it was the first AI Agent for customer service, but because it was so easy to get started. I literally just pasted in our FAQs and was able to instantly test Fin’s ability to handle real user questions."
Shashwat AgrawalStrategy & Operations Lead
Lee BurkhillAI & Solutions Manager
“Complex reward or cashback claim queries used to mean hours, sometimes days, of team involvement. With Fin Tasks, we provide simple instructions, and Fin resolves these in minutes – calculating dates, verifying provider and product, and delivering immediate, clear answers to customers.”Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
fin customers
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