Retail Untangled Tue, 24 Mar 2026 20:35:14 -0400 https://retailuntangled.buzzsprout.com en-au © 2026 Retail Untangled yes 37a44909-f0d6-5021-9a26-1ef4b926b8f3 Inside Retail episodic false Business hacks and retail insights you won’t find anywhere else. Stories from the coalface. Real time innovation and solutions. Brought to you by the team at Inside Retail.

]]> Buzzsprout (https://www.buzzsprout.com) Inside Retail https://storage.buzzsprout.com/58xuahpxl3vipk86vvyz8ljv1bul?.jpg Retail Untangled Episode 31: Retailers warned: Waiting to scale fulfilment could compromise future growth Episode 31: Retailers warned: Waiting to scale fulfilment could compromise future growth In this episode of Retail Untangled, Amie sits down with Katie Budd, sales manager APAC at Vanderlande to discuss how retailers who put off scaling up their fulfilment capabilities might not only be leaving sales on the table – they could be damaging their long-term business opportunities. 

]]> In this episode of Retail Untangled, Amie sits down with Katie Budd, sales manager APAC at Vanderlande to discuss how retailers who put off scaling up their fulfilment capabilities might not only be leaving sales on the table – they could be damaging their long-term business opportunities. 

]]> Inside Retail Buzzsprout-18200557 Mon, 17 Nov 2025 13:00:00 +1100 1241 full false Episode 30: Personalise or perish: The high stakes of retail relevance online Episode 30: Personalise or perish: The high stakes of retail relevance online In this episode of Retail Untangled, Amie sits down with Michael Dunlop, head of commerce Apac at Rokt, to discuss how personalisation remains a powerful driver for customer loyalty and how retailers can leverage first party data in a meaningful way. 

]]> In this episode of Retail Untangled, Amie sits down with Michael Dunlop, head of commerce Apac at Rokt, to discuss how personalisation remains a powerful driver for customer loyalty and how retailers can leverage first party data in a meaningful way. 

]]> Inside Retail Buzzsprout-17542775 Tue, 22 Jul 2025 15:00:00 +1000 1264 full false Episode 29: The AI revolution is just beginning: How Agentic AI will transform CX Episode 29: The AI revolution is just beginning: How Agentic AI will transform CX In this episode, Amie sits down with Isabelle Zdatny, head of thought leadership at Qualtrics XM Institute to discuss how AI has the power to unlock hundreds of billions of dollars by transforming how retailers understand and serve their customers. 


]]> In this episode, Amie sits down with Isabelle Zdatny, head of thought leadership at Qualtrics XM Institute to discuss how AI has the power to unlock hundreds of billions of dollars by transforming how retailers understand and serve their customers. 


]]> Inside Retail Buzzsprout-17070169 Wed, 30 Apr 2025 14:00:00 +1000 1862 full false Episode 28: Forget KoLs: Embrace the rise of micro- and nano-influencers Episode 28: Forget KoLs: Embrace the rise of micro- and nano-influencers In our last episode from Shoptalk Las Vegas, Amie chats with Paul Archer, founder of brand advocacy platform Duel. They discuss how word of mouth is a fundamental driver of purchasing decisions for every consumer. 

]]> In our last episode from Shoptalk Las Vegas, Amie chats with Paul Archer, founder of brand advocacy platform Duel. They discuss how word of mouth is a fundamental driver of purchasing decisions for every consumer. 

]]> Inside Retail Buzzsprout-16993772 Thu, 17 Apr 2025 15:00:00 +1000 1353 full false Episode 27: Investing in women leaders: Why ongoing development is non-negotiable Episode 27: Investing in women leaders: Why ongoing development is non-negotiable From Shoptalk Las Vegas, Amie sits down with Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. They discuss the need for businesses to continue supporting leaders at all levels and how companies that lean into this strategy will have more loyalty and buy-in from their employees.


]]> From Shoptalk Las Vegas, Amie sits down with Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. They discuss the need for businesses to continue supporting leaders at all levels and how companies that lean into this strategy will have more loyalty and buy-in from their employees.


]]> Inside Retail Buzzsprout-16980730 Tue, 15 Apr 2025 16:00:00 +1000 1185 full false Episode 26: CMOs are facing a perfect storm: Online brand engagement is falling. Here’s why. Episode 26: CMOs are facing a perfect storm: Online brand engagement is falling. Here’s why. From Shoptalk Las Vegas, Amie chats with Jean-Christophe Pitié, CMO and chief partner officer at Contentsquare about their recently published report on the customer experience journey from initial acquisition to long-term retention.


]]> From Shoptalk Las Vegas, Amie chats with Jean-Christophe Pitié, CMO and chief partner officer at Contentsquare about their recently published report on the customer experience journey from initial acquisition to long-term retention.


]]> Inside Retail Buzzsprout-16956232 Fri, 11 Apr 2025 12:00:00 +1000 952 full false Episode 25: Why retailers must embrace payments as part of the overall customer experience Episode 25: Why retailers must embrace payments as part of the overall customer experience Amie Larter chats with Andrew Thornton, retail industry lead at Tyro Payments about how in a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process's impact on the overall customer experience. 

]]> Amie Larter chats with Andrew Thornton, retail industry lead at Tyro Payments about how in a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process's impact on the overall customer experience. 

]]> Inside Retail Buzzsprout-16936700 Tue, 08 Apr 2025 15:00:00 +1000 2154 full false Episode 24: How deploying AI in CRM solutions is powering retail into an exciting new era Episode 24: How deploying AI in CRM solutions is powering retail into an exciting new era In this episode of Retail Untangled, Amie is live from Shop Talk Spring, sitting down with Jake Cohen, VP and head of Shopify at Klaviyo about how artificial intelligence is ushering in an exciting new era for retail marketing and customer engagement

]]> In this episode of Retail Untangled, Amie is live from Shop Talk Spring, sitting down with Jake Cohen, VP and head of Shopify at Klaviyo about how artificial intelligence is ushering in an exciting new era for retail marketing and customer engagement

]]> Inside Retail Buzzsprout-16902042 Wed, 02 Apr 2025 14:00:00 +1100 1519 full false Episode 23: Where retailers are most commonly falling short in CX Episode 23: Where retailers are most commonly falling short in CX In this episode, Amie sits down with Mareile Osthus, CEO and co-founder of Humii

They discuss where retailers are most commonly falling short in CX

]]> In this episode, Amie sits down with Mareile Osthus, CEO and co-founder of Humii

They discuss where retailers are most commonly falling short in CX

]]> Inside Retail Buzzsprout-16088017 Wed, 13 Nov 2024 11:00:00 +1100 1663 full false Episode 22: Times of intense retail change offer opportunities – but not for boring brands Episode 22: Times of intense retail change offer opportunities – but not for boring brands In our final episode of the Shoptalk Fall series, Amie sits down with Sarah Engel, President of January Digital to discuss the changing customer expectations of brands across multiple channels, changing shopper demographics, and the essential role of customer loyalty and retention, among other challenges.


]]> In our final episode of the Shoptalk Fall series, Amie sits down with Sarah Engel, President of January Digital to discuss the changing customer expectations of brands across multiple channels, changing shopper demographics, and the essential role of customer loyalty and retention, among other challenges.


]]> Inside Retail Buzzsprout-16055306 Wed, 06 Nov 2024 10:00:00 +1100 1317 full false Episode 21: There’s a ‘huge gulf’ between the CX shoppers expect online – and what they get Episode 21: There’s a ‘huge gulf’ between the CX shoppers expect online – and what they get In this episode of Retail Untangled, recorded at Shoptalk Chicago, Amie talks to Kevin Laymoun, COO at Constructor.io about how to bridge the gap between customer expectation and experience. 


]]> In this episode of Retail Untangled, recorded at Shoptalk Chicago, Amie talks to Kevin Laymoun, COO at Constructor.io about how to bridge the gap between customer expectation and experience. 


]]> Inside Retail Buzzsprout-16042517 Mon, 04 Nov 2024 15:00:00 +1100 807 full false Episode 20: From information overload to actionable insights: Putting customer data to work Episode 20: From information overload to actionable insights: Putting customer data to work Amie talk to Cory Whitfield, Enterprise VP at Listrak about the importance of customer data, and why some retailers are struggling to turn it into actionable insights. Recorded at Shoptalk Fall Chicago.


]]> Amie talk to Cory Whitfield, Enterprise VP at Listrak about the importance of customer data, and why some retailers are struggling to turn it into actionable insights. Recorded at Shoptalk Fall Chicago.


]]> Inside Retail Buzzsprout-16030138 Fri, 01 Nov 2024 16:00:00 +1100 819 full false Episode 19: While Amazon, Walmart dominate retail media there is room for every retailer Episode 19: While Amazon, Walmart dominate retail media there is room for every retailer Amie sits down with Nikhil Raj, chief business officer at Moloco about Retail media's emergence as a significant revenue source for major brands like Walmart and Amazon, and how smaller retailers might be missing out on the boom. Recorded at Shoptalk Fall Chicago.

]]> Amie sits down with Nikhil Raj, chief business officer at Moloco about Retail media's emergence as a significant revenue source for major brands like Walmart and Amazon, and how smaller retailers might be missing out on the boom. Recorded at Shoptalk Fall Chicago.

]]> Inside Retail Buzzsprout-16022353 Thu, 31 Oct 2024 10:00:00 +1100 1565 full false Episode 18: As marketplaces thrive, brands who ignore them do so at their peril Episode 18: As marketplaces thrive, brands who ignore them do so at their peril Amie sits down with Daniel Hillyer, VP of Sales at Cymbio, to talk about the rise in popularity of marketplaces and third party sellers, and how brands that are slow to jump on board may be missing out. Recorded at Shoptalk Fall.

]]> Amie sits down with Daniel Hillyer, VP of Sales at Cymbio, to talk about the rise in popularity of marketplaces and third party sellers, and how brands that are slow to jump on board may be missing out. Recorded at Shoptalk Fall.

]]> Inside Retail Buzzsprout-16008541 Tue, 29 Oct 2024 13:00:00 +1100 1062 full false Epsiode 17: Emails to millions don’t work anymore. Here’s how to get personalization right Epsiode 17: Emails to millions don’t work anymore. Here’s how to get personalization right In this episode, recorded at Shoptalk Fall in Chicago, Amie spoke to Christine McAvoy, head of customer success at Brevo, about consumers’ evolving expectations of personalized communications and the opportunities for brands to step up their game in this space.

]]> In this episode, recorded at Shoptalk Fall in Chicago, Amie spoke to Christine McAvoy, head of customer success at Brevo, about consumers’ evolving expectations of personalized communications and the opportunities for brands to step up their game in this space.

]]> Inside Retail Buzzsprout-16006884 Tue, 29 Oct 2024 08:00:00 +1100 948 full false Episode 16: Why retailers are racing to adopt AI-powered personalisation Episode 16: Why retailers are racing to adopt AI-powered personalisation On the ground at Shop Talk Fall, Amie is joined by Diane Keng, CEO of Breinify, to discuss implementing artificial intelligence in the retail space – and the challenges companies face with planning, resources and legal considerations. 


]]> On the ground at Shop Talk Fall, Amie is joined by Diane Keng, CEO of Breinify, to discuss implementing artificial intelligence in the retail space – and the challenges companies face with planning, resources and legal considerations. 


]]> Inside Retail Buzzsprout-15988511 Fri, 25 Oct 2024 14:00:00 +1100 1226 full false Episode 15: Post-pandemic, US shopper behaviour is changing dramatically. Here’s how. Episode 15: Post-pandemic, US shopper behaviour is changing dramatically. Here’s how. As US consumer shopping patterns change – dramatically in some categories – retailers need to be more nimble to recognise the trends and react to them. R.J. Hottovy, head of analytical research at Placer.ai, warns if they don't, they risk losing sales to rivals. 


]]> As US consumer shopping patterns change – dramatically in some categories – retailers need to be more nimble to recognise the trends and react to them. R.J. Hottovy, head of analytical research at Placer.ai, warns if they don't, they risk losing sales to rivals. 


]]> Inside Retail Buzzsprout-15967170 Tue, 22 Oct 2024 15:00:00 +1100 800 full false Episode 14: Consumers love shopping by mobile phones, but brands are lagging on apps Episode 14: Consumers love shopping by mobile phones, but brands are lagging on apps In this episode, Amie is on the ground at Shop Talk Fall and joined by Melissa Minkow, Director Retail of Strategy at CI&T. They discuss the tremendous opportunity mobile commerce presents for retailers to innovate, especially in the realm of apps.


]]> In this episode, Amie is on the ground at Shop Talk Fall and joined by Melissa Minkow, Director Retail of Strategy at CI&T. They discuss the tremendous opportunity mobile commerce presents for retailers to innovate, especially in the realm of apps.


]]> Inside Retail Buzzsprout-15959819 Mon, 21 Oct 2024 14:00:00 +1100 968 full false Episode 13: Returns: The silent killer of profits or a tool to build customer loyalty? Episode 13: Returns: The silent killer of profits or a tool to build customer loyalty? Amie Larter chats to JD Klausner, Senior VP of Business Development at Loop returns about how retailers can recognise the potential for returns to become a significant competitive advantage. 

]]> Amie Larter chats to JD Klausner, Senior VP of Business Development at Loop returns about how retailers can recognise the potential for returns to become a significant competitive advantage. 

]]> Inside Retail Buzzsprout-15679414 Tue, 03 Sep 2024 09:00:00 +1000 1198 full false Episode 12: How retailers can prioritise the delivery touchpoints shoppers expect Episode 12: How retailers can prioritise the delivery touchpoints shoppers expect Amie Larter sits down with Taeressa Fawthrop, Chief Consumer Officer at Team Global Express to unpack what customers really want when it comes to their delivery experience. 

]]> Amie Larter sits down with Taeressa Fawthrop, Chief Consumer Officer at Team Global Express to unpack what customers really want when it comes to their delivery experience. 

]]> Inside Retail Buzzsprout-15425598 Wed, 17 Jul 2024 09:00:00 +1000 1128 full false Episode 11: Why customer acquisition and loyalty are retailers’ biggest challenges today Episode 11: Why customer acquisition and loyalty are retailers’ biggest challenges today In this episode of Retail Untangled, Amie talks to Toby Cumpstay, senior merchant success manager at Shopify, to discuss the challenges of acquiring new customers-and keeping them- in the Australian retail environment. 

]]> In this episode of Retail Untangled, Amie talks to Toby Cumpstay, senior merchant success manager at Shopify, to discuss the challenges of acquiring new customers-and keeping them- in the Australian retail environment. 

]]> Inside Retail Buzzsprout-15266212 Tue, 18 Jun 2024 09:00:00 +1000 1465 2 2 full false Episode 10: Why it’s crucial retailers deliver the same experience in-store as online Episode 10: Why it’s crucial retailers deliver the same experience in-store as online Amie sits down with Ben Cook, Regional VP of Growth at NewStore, to discuss the gap between online, mobile and in-store experiences customers are facing with retailers. What are the leaders doing right? And how can others enhance the customer experience?

]]> Amie sits down with Ben Cook, Regional VP of Growth at NewStore, to discuss the gap between online, mobile and in-store experiences customers are facing with retailers. What are the leaders doing right? And how can others enhance the customer experience?

]]> Inside Retail Buzzsprout-15083658 Fri, 17 May 2024 11:00:00 +1000 2111 2 2 full false Episode 9: How collaboration can amplify impact and streamline your retail journey Episode 9: How collaboration can amplify impact and streamline your retail journey Amie sits down with Alita Harvey-Rodriguez, founder of MI Academy and Hack Games, and Jack Howes, Head of Funding and Partnerships at Homie.

They discuss the how collaboration can streamline operations, amplify impact, and maybe even change the game for your own retail journey.  

]]> Amie sits down with Alita Harvey-Rodriguez, founder of MI Academy and Hack Games, and Jack Howes, Head of Funding and Partnerships at Homie.

They discuss the how collaboration can streamline operations, amplify impact, and maybe even change the game for your own retail journey.  

]]> Inside Retail Buzzsprout-14830735 Fri, 05 Apr 2024 11:00:00 +1100 1642 2 1 full false Episode 8: Resistance and scepticism still surround gender equity: Here’s how to fix it Episode 8: Resistance and scepticism still surround gender equity: Here’s how to fix it In this episode of Retail Untangled, Amie sits down with Lisa Sweeney, CEO of Business in Heels.

In her most recent venture, Business in Heels, she supports organisations in achieving diversity and inclusion goals through outcomes-based mentoring. Lisa is here today to discuss gender equity, specifically within the retail industry.

]]> In this episode of Retail Untangled, Amie sits down with Lisa Sweeney, CEO of Business in Heels.

In her most recent venture, Business in Heels, she supports organisations in achieving diversity and inclusion goals through outcomes-based mentoring. Lisa is here today to discuss gender equity, specifically within the retail industry.

]]> Inside Retail Buzzsprout-14121890 Mon, 11 Dec 2023 08:00:00 +1100 2611 1 8 full false Episode 7: As budgets tighten, Aussie gift givers are seeking more personalisation Episode 7: As budgets tighten, Aussie gift givers are seeking more personalisation In this episode, Amie speaks with Helen Marsh, co-founder of  gift flick, about gift giving in Australia, especially around the recent research gift flick has done into the financial challenges now faced by consumers.

]]> In this episode, Amie speaks with Helen Marsh, co-founder of  gift flick, about gift giving in Australia, especially around the recent research gift flick has done into the financial challenges now faced by consumers.

]]> Inside Retail Buzzsprout-13913538 Mon, 06 Nov 2023 08:00:00 +1100 1536 1 7 full false Episode 6: In the new AI-driven landscape, here’s where opportunities lie for retailers Episode 6: In the new AI-driven landscape, here’s where opportunities lie for retailers In this episode of Retail Untangled,  Amie sits down with Karlie Taylor, marketing manager of unified commerce platform Shopline, to discuss the opportunities for retailers within the AI-driven landscape

]]> In this episode of Retail Untangled,  Amie sits down with Karlie Taylor, marketing manager of unified commerce platform Shopline, to discuss the opportunities for retailers within the AI-driven landscape

]]> Inside Retail Buzzsprout-13677508 Sat, 30 Sep 2023 23:00:00 +1000 1614 1 6 full false Episode 5: How a ‘two-speed landscape’ is evolving in Australian retail Episode 5: How a ‘two-speed landscape’ is evolving in Australian retail Consumers are cutting back and they've changed their spending behaviours and they're seeking more value. They're being a lot more discerning with their discretionary dollars. 

In this episode, Amie is joined by David Martin,  National Manager for Retail and E-Commerce at Commonwealth Bank to discuss their latest consumer insights report.

]]> Consumers are cutting back and they've changed their spending behaviours and they're seeking more value. They're being a lot more discerning with their discretionary dollars. 

In this episode, Amie is joined by David Martin,  National Manager for Retail and E-Commerce at Commonwealth Bank to discuss their latest consumer insights report.

]]> Inside Retail Buzzsprout-13566269 Mon, 11 Sep 2023 10:00:00 +1000 1879 1 5 full false Episode 4: Not all last-mile deliveries are equal – here’s why Episode 4: Not all last-mile deliveries are equal – here’s why In a crowded last-mile delivery market, dominated by a single major player, it might seem counterintuitive to launch a new entrant. 

In this episode, Amie speaks to Mark McGinley, CEO of Parca. Mark has over 20 years experience in last mile and e-commerce logistics, a large portion of which was spent at CouriersPlease, including six years as CEO. He's now on a very different journey as co-founder of new delivery company Parca dedicated to transporting big and bulky items.



]]> In a crowded last-mile delivery market, dominated by a single major player, it might seem counterintuitive to launch a new entrant. 

In this episode, Amie speaks to Mark McGinley, CEO of Parca. Mark has over 20 years experience in last mile and e-commerce logistics, a large portion of which was spent at CouriersPlease, including six years as CEO. He's now on a very different journey as co-founder of new delivery company Parca dedicated to transporting big and bulky items.



]]> Inside Retail Buzzsprout-13367548 Wed, 09 Aug 2023 08:00:00 +1000 2725 1 4 full false Episode 3: Why many retailers are failing to deliver an excellent customer service experience Episode 3: Why many retailers are failing to deliver an excellent customer service experience We see many retailers focusing on omnichannel through the lens of the business or marketing -- buzzwords like seamless, personalised or unified -- but what is the perfect omnichannel experience for customers?

Amie Larter spoke to Michael Tutek, Founder and CEO of retail experience platform Preezie, to find out. 

]]> We see many retailers focusing on omnichannel through the lens of the business or marketing -- buzzwords like seamless, personalised or unified -- but what is the perfect omnichannel experience for customers?

Amie Larter spoke to Michael Tutek, Founder and CEO of retail experience platform Preezie, to find out. 

]]> Inside Retail Buzzsprout-13135607 Fri, 30 Jun 2023 08:00:00 +1000 2282 1 3 full false Episode 2: Retail’s returns challenge: How to balance customer demands and overheads Episode 2: Retail’s returns challenge: How to balance customer demands and overheads In recent years, consumers have tended to prioritise speed when it comes to delivery. However, as cost of living concerns rise, value is fast becoming a greater factor in consumers' decisions. How should retailers respond?

Amie Larter spoke to Sophia Pope, the sales and customer success leader for Shipstation to find out. 

Read more

]]> In recent years, consumers have tended to prioritise speed when it comes to delivery. However, as cost of living concerns rise, value is fast becoming a greater factor in consumers' decisions. How should retailers respond?

Amie Larter spoke to Sophia Pope, the sales and customer success leader for Shipstation to find out. 

Read more

]]> Inside Retail Buzzsprout-12964800 Fri, 02 Jun 2023 14:00:00 +1000 1191 1 2 full false Episode 1: Siloed data risks damaging the customer experience. Here’s how... Episode 1: Siloed data risks damaging the customer experience. Here’s how... "We collect data online and in stores, we have transaction data, and oftentimes it's all kept in different places."

]]> "We collect data online and in stores, we have transaction data, and oftentimes it's all kept in different places."

]]> Inside Retail Buzzsprout-12723803 Thu, 04 May 2023 14:00:00 +1000 1220 1 1 full false