In this episode, host Pete Neubig talks with Robert Dell’Osso, RMP®, President/Principal Property Manager of MasterKey Property Management and NARPM® Governmental Affairs Committee Chair, who spills the beans on NARPM Day on the Hill and explains why he decided to hire a handyman and spin off a separate maintenance company.

In this week’s NARPM podcast episode, host Pete Neubig talks with Inaas Arabi, Chief Operating Officer at Block & Associates Realty,, about a failed AI implementation attempt and what he learned. Be a wise man and learn from others' mistakes. Inaas outlines the steps you need to take for a successful AI implementation.

Bringing on a new owner can create major headaches if expectations aren’t clear from the start. In this episode, host Pete Neubig talks with Karen Jordan, Director of Growth at HBR Rentals, about how her team uses a paid Property Condition Report during the onboarding process to set standards, educate owners, and prevent costly surprises later. Karen explains how this simple step helps screen for the right clients, ensures properties meet rent-ready standards, and creates smoother onboarding for both owners and residents. The result? Faster leasing, fewer early maintenance issues and a much calmer experience for the operations team.

In this week’s NARPM podcast episode, host Pete Neubig talks with acquisition strategist Stacey Salyer about how to grow a property management business through strategic acquisition, not the "door-by-door grind." Salyer, founder of Salyer's Built to Acquire™, dispels common myths, shares strategic ways to acquire a business without millions of dollars, and explains why "boomer sellers" often prefer seller financing due to the tax benefits, creating a "win-win" for both parties. She also breaks down the critical mindset and steps required to move past analysis paralysis and successfully close a deal.

In this week’s NARPM Radio podcast, host Pete Neubig talks with Mark Brower about what it really takes to step out of the day-to-day and lead as an owner. From hiring high-level talent to developing a clear vision, Mark breaks down the leadership and mindset shifts required to build a scalable, sustainable property management company.

In this new podcast, host Pete Neubig sits down with Sarah Hatch, Owner/Broker of Hatch Property Management, to discuss how to use video to enhance your operations. It's not as hard as you think it is. Don't overthink it. Use video not just for marketing purposes, but to reduce resident work orders, including maintenance work orders. Use video to enhance your relationship with your owners.

In this week’s NARPM podcast episode, Pete Neubig interviews Justin Anderson, founder and CEO of RentSmart, licensed broker and author of "Funny Money: Building Wealth in a System Rigged to Keep You Broke." Anderson argues that property managers are uniquely positioned to build wealth but often miss the opportunity and should aim to become investment advisors for their clients, suggesting that owning investment properties is key to becoming a better advisor. He claims that housing is cheaper now than it has ever been when measuring value by gold, and explains the four phases of the market cycle, emphasizing that the current "millionaire maker phase" is the best time for long-term investors to buy real estate because it is "on sale." The conversation also covers the importance of understanding neighborhood and property life cycles to find the best deals.

In this urgent NARPM podcast episode, host Pete Neubig sits down with NARPM Government Affairs Director Tyler Craddock and national property management counsel, Monica Gilroy, Esq., to break down President Trump’s new executive order targeting institutional single-family rental purchases and a recent HUD directive impacting assisted housing. They explain what’s actually in these policies, what’s still undefined and what third-party property managers need to watch closely as guidance continues to unfold.

NARPM podcast host Pete Neubig interviews Ori Tamuz, CEO and Co-Founder of DoorLoop, an all-in-one property management software. Tamuz, a serial entrepreneur who came out of early retirement, explains how he decided to disrupt the property management industry by building a comprehensive platform that specifically addresses the complex accounting needs of property owners. Tamuz details how DoorLoop is investing heavily in technology and AI, particularly Large Language Models (LLMs), to automate workflows, resolve tenant requests, and build a "next generation property management software". The discussion also covers the platform's open API and the belief that AI will enhance, rather than replace, human property managers.

In this podcast, host Pete Neubig interviews 2026 NARPM National President DD Garzón to discuss the major changes at NARPM.  NARPM 2.0 is tackling challenges the organization has had for years.  Exciting times for Members!  There are more benefits of being a Member than ever before.

In this episode, host Pete Neubig sits down with Mason Arispe, Business Development Manager at 1st Choice Property Management, to break down the sales system behind the company’s growth from 300 to 525 doors in just three years. While many property management firms are seeing lead quality soften, 1st Choice continues to add 100+ properties per year by relying on a clear, repeatable, value-driven sales process — and Mason walks through exactly what’s working.

In this episode, host Pete Neubig sits down with Ben Smith, founder of BrightReach. Ben breaks down a practical, phased approach to building a high-performing sales department for property management companies. He explains the importance of starting with a clear strategy—defining growth goals, an ideal client profile and a strong value proposition — before implementing scalable systems and processes. Ben also covers hiring the right sales talent, setting clear expectations and KPIs, and continuously optimizing the sales process through data, accountability and refinement.

In this episode, host Pete Neubig speaks with Nik Boone, founder, broker and owner of Ascend Property Management, about his journey building a successful firm that manages over 1,500 doors. Nik shares how he went from an 18-year-old pre-med student who didn't know how to rent a house to owning a large property management company. The discussion covers the foundational days of his business, including how he converted a single investor into a client who eventually bought 100 houses and remains a customer and mentor. Nik highlights his firm's differentiator: creating a "stress-free" and "all-in-one-stop-shop" client experience, which integrates services from deal finding and leasing to managing, construction, and maintenance, thereby reducing client churn.

In this episode of the NARPM Radio podcast, host Pete Neubig sits down with real estate investor and developer Andrew Yates, who began his journey at just 18 years old and has since built a $30M+ portfolio spanning 142 multifamily units. Andrew shares how he went from rehabbing his first duplex in high school to flipping foreclosures, mastering the BRRRR method before it had a name, and ultimately developing the 92-unit Liberty Ridge luxury community. He breaks down his path from single-family deals to large-scale multifamily, why he prefers bigger assets and the lessons learned from managing different property types. A must-listen for investors looking to scale strategically and sustainably.

In this episode, host Pete Neubig talks with Margo Boughton about what it really means to lead from afar. Margo shares how she built a property management company that thrives without her being on-site every day — from creating systems and empowering her team to building trust and accountability across the organization. Learn how stepping back can actually help your business move forward.

In this episode, host Pete Neubig sits down with Kandise Varvil, co-founder of PM PathBuilders, to talk about how virtual assistants are reshaping the property management industry. Kandise shares her journey from property manager to VA team leader, revealing practical strategies for delegation, communication, and building trust with remote team members that help companies scale more efficiently.

Modern property management demands more than experience; it requires evolution. In this episode, host Pete Neubig sits down with Derrick Karimian, CEO/Acting VP of Property Management for Krystal Properties, to explore how property management companies can modernize their operations, tech stack, and vendor relationships. From implementing ticketing systems and CRM workflows to tracking KPIs efficiently and building loyalty through continuous improvement, Derrick shares practical strategies to keep your firm agile and competitive. Whether you’re optimizing processes, upgrading technology or redefining client experience, this episode reveals the tools and mindset needed to thrive in today’s property management landscape.

In this episode of the podcast, host Pete Neubig sits down with Jennifer Merritt, COO-Integrator of RentScale, to break down what it really takes to build and train a sales team that closes deals. From compensation models and KPIs to defining your ideal client profile, bridging the gap between sales and operations, and tailoring pitches to different personality types, this conversation is packed with actionable strategies to help property managers turn their sales function into a true growth engine.

In this episode, host Pete Neubig sits down with Matt Speer, founder of PropertyManagement.com, to explore how the platform is transforming the way investors connect with property managers. From moving beyond outdated lead-selling models to leveraging AI-driven search and the TrueMatch™ score, Matt shares how trust, data and transparency are reshaping the future of property management.

In this episode, host Pete Neubig sits down with Alex Karafiloff of Inspection Express to explore how AI-powered 360° inspections are transforming property management. From reducing inspection times and eliminating security deposit disputes to empowering tenants with self-guided inspections and integrating directly with platforms like Rentvine and Rent Manager, AI 360 is helping managers scale smarter. Pete and Alex also dive into the industry's future: where AI and remote teams handle the admin work, and property managers elevate into true asset managers, building stronger client relationships and driving growth.

In this episode, host Pete Neubig talks with Courtney Parks of Allegiance Property Management about her shift from property manager to asset manager. Courtney shares how restructuring her team, leveraging automation, and focusing on client fit transformed her business into a more profitable and sustainable operation.

Hiring the right people can make or break a property management business. In this episode, host Pete Neubig sits down with Dylan Scroggins of Kalmar Group to break down the essentials of a strong hiring process. From always-be-recruiting strategies to structured interview stages and cultural fit assessments, they share practical steps that help property managers attract top talent, avoid costly misfires and build thriving teams.

Robert Rowell, former President of Basketball Operations for the Golden State Warriors, joins host Pete Neubig to discuss the importance of leadership and communication in your company to build a world-championship organization.

In this episode, Preston Walls joins host Pete Neubig to share how property managers can move beyond the day-to-day overwhelm and start building true wealth through ownership. Preston breaks down the systems and strategies that reduce stress, improve team performance and create more profitable, scalable businesses. From rethinking growth beyond just door count to structuring operations for sustainability, this conversation offers practical takeaways for NARPM Members who want to make property management easier and far more rewarding.

In this episode, Grandview Peak Capital founder and principal Eddie Ovey shares exactly what property management business owners should know before selling, from identifying the right buyer to navigating the transition process smoothly. Drawing on his Harvard MBA background and hands-on approach to acquisitions, Eddie reveals what makes a PM company attractive, the key steps in due diligence, and how cultural fit can make or break a deal. Whether you’re considering selling now or in the future, you’ll gain insider strategies to maximize your company’s value and ensure a seamless handoff.

In this episode, host Pete Neubig sits down with Derek Morton, owner and principal broker of Netgain Property Management Services, LLC, to explore how data and empathy reshape property management policies. Derek shares how he's moved away from rigid income and deposit requirements by introducing innovative deposit alternatives that protect owners and tenants. He dives into how real-world financial pressures force the industry to adapt, the potential for truly helpful resident benefit packages, and why housing stability is crucial to broader social wellbeing. 

In this episode, host Pete Neubig sits down with Tim Hubbard, founder of Corzly, a short-term rental management company explicitly built for investors. Tim shares how Corzly helps clients maximize returns with dynamic pricing tools, 24/7 virtual teams, and streamlined guest verification systems. They discuss the surprising durability of STR units, the advantages of review-based guest screening, and why innovative revenue management is the key to outperforming in any market. Whether you’re managing one property or scaling globally, this episode reveals how to run short-term rentals like a pro.

In this value-packed episode, host Pete Neubig talks with Inaas Arabi, MBA, CEO of Block & Associates Realty, about how to scale a property management business the right way. Inaas shares how Block uses tech stacks, AI, and custom-built workflows to reduce work order volume, streamline communication, and enhance operational efficiency. They dive into the importance of building capacity before taking on growth, how international team members can expand PM bandwidth, and the role of systems like EOS and ticketing tools in driving performance.

In this episode, host Pete Neubig sits down with Peter Hernandez to explore how property management companies can drive real growth through vision alignment, leadership assessments, and systemized accountability. Peter shares how his team uses structured meetings, performance tracking, and business health assessments to reduce churn and increase engagement. They also discuss how focusing on both physical and mental wellness has transformed their culture and retention.

In this episode, host Pete Neubig interviews Jeff Doering from Renters Insurance Solutions (RIS), diving into how RIS was built specifically for property managers—offering flexible, contract-free insurance options with streamlined onboarding and full compliance support. Jeff shares how their master policy approach helps clients stabilize premiums even amid rising insurance costs, and how the platform prioritizes ease of use, profitability, and risk mitigation. You’ll also hear Jeff’s fascinating career pivot from chiropractor to insurance leader and get his top networking tip for new property managers.

In this episode, Jake Brooks and host Pete Neubig dive into practical strategies for business development managers (BDMs) in property management. From designing effective incentive plans and maintaining accountability to nurturing client relationships and protecting portfolios, discover how to build lasting success in a competitive market. Whether you’re ramping up or refining your approach, this conversation offers valuable insights to help you grow and retain your business.

In this lively and insightful episode, host Pete Neubig chats with father-son duo Robert and Tony Locke, the powerhouses behind Rent Recovery. They share how they built a specialized debt collection business tailored to property managers, revealing what makes their approach uniquely effective in the industry. From the early days of experimentation to scaling up with 42 clients post-Broker/Owner, the Lockes dive into topics like structuring partnerships, staying active after 35+ years in business, and how NARPM shaped their journey. 

In this insightful episode, host Pete Neubig sits down with Mohamed Hussein, CEO of Balanced Asset Solutions, to explore essential financial and operational strategies for property managers. They dive deep into preventing overdrafts in owner portfolios, managing large expenses, the risks and rewards of internal controls like positive pay, and practical tips to avoid costly errors. Mohamed shares his unique perspective, blending accounting expertise with real-world sales experience, and discusses the challenges of scaling a bootstrapped property management accounting business.

In this episode, host Pete Neubig sits down with Peter Greeves, CEO and co-founder of EJF Real Estate Services, to explore the nuances of running a successful HOA management company. Peter shares how his firm grew from a downtown D.C. startup to a major player managing 300 HOAs and over 900 single-family units. They cover the slower adoption curve in the HOA space, strategies for gaining referrals from attorneys and vendors, the role of technology and virtual assistants, and how to break into the HOA market with smaller communities. Peter also compares profit margins between HOA and SFR management and shares advice on hiring A-players and maintaining company culture during growth.

In this episode, host Pete Neubig sits down with Matthew Whitaker, CEO of Evernest, to explore the driving forces behind one of the fastest-growing property management companies in the U.S. Matthew shares how casting a long-term vision, like Evernest’s ambitious goal to manage 250,000 homes by 2030, guides every business decision. He discusses how EOS (Traction), hiring for culture, and investing in leadership development have shaped their path to scale. From gamifying staff incentives to refining their acquisition strategy, Matthew offers real-world insights for founders looking to build a company that lasts.

In this episode, host Pete Neubig sits down with marketing strategist Kevin Davidson to unpack the real-world tactics that helped Empire Industries grow through disciplined marketing and sales operations. Kevin shares how he engineered lead tracking systems, built comprehensive reporting tools, and aligned marketing spend with measurable ROI. From defining true lead sources to setting up CRM and accounting integrations, Kevin reveals how data-driven decisions shaped their success. For new property managers, he offers clear, budget-friendly strategies to build authority, generate leads, and stand out in a crowded market — without wasting time or money.

In this episode, host Pete Neubig sits down with Mark Murphy, Leadership IQ's founder, to explore the critical role of culture in hiring and team building. They discuss the importance of defining core values, crafting impactful job descriptions, and avoiding the common traps that repel top talent. Discover how purposeful hiring can transform your team's performance and create a lasting competitive edge.

Join host Pete Neubig as he talks with Thad Tarkington, CEO and Co-Founder of Second Nature, about the challenges and insights of building and leading a global team. Thad shares his journey from lifeguard to tech entrepreneur, the critical role of alignment and communication in scaling a business, and his company's strategies to reinforce core values across a 300+ person organization. Whether you're an early-stage founder or a seasoned executive, this episode is packed with practical advice on culture, leadership, and growth.

In this episode, host Pete Neubig sits down with 2025 NARPM® Treasurer Angela Holman, MPM® RMP®, owner of Premier Property Management in Grand Junction, Colorado. Angela shares her intentional approach to running a boutique-style property management company, emphasizing personalized customer service, local knowledge, and staying true to her business values. She discusses why she still meets tenants in person, how she handles owner relationships, and the importance of not chasing trends when building your company. Angela also opens up about her thoughts on exit strategies, her love of baking, and what keeps her grounded in a people-first mindset. Whether you're new to property management or considering your next move, Angela’s story is full of insights and inspiration.

In this spirited roundtable-style episode, host Pete Neubig and Todd Ortscheid dive deep into some of the most controversial topics in property management. They debate whether maintenance should be upcharged or absorbed as a marketing cost, dissect the real value (and risks) of hiring a business coach, and break down how marketing roles—both local and remote—can make or break a PM business. With candid takes on fairness, profitability, and specialization, this episode is a must-listen for anyone looking to refine their operations and boost their bottom line.

In this episode, Pete Neubig sits down with 2025 NARPM® President Amy Hanson, MPM® RMP®, Vice President of Property Management for Berkshire Hathaway HomeServices PenFed Realty Texas, to discuss the mindset and systems that helped her grow from burnout to balance. Amy shares how hiring a director of operations and remote assistants changed everything, why she answers every Google review herself, and the importance of letting go of emotional reactions in business. You’ll also hear her take on business development, property stabilization, and her love for turtles (yes, really). With 20 years in the industry, Amy’s advice on constant learning, creating culture, and staying organized is both practical and inspiring.

In this episode, host Pete Neubig sits down with 𝗟𝗶𝗼𝗿 𝗔𝗯𝗿𝗮𝗺𝗼𝘃𝗶𝗰𝗵, 𝗖𝗼-𝗙𝗼𝘂𝗻𝗱𝗲𝗿 𝗮𝗻𝗱 𝗖𝗘𝗢 𝗼𝗳 𝗕𝗹𝗮𝗻𝗸𝗲𝘁 𝗛𝗼𝗺𝗲𝘀, to explore his remarkable journey from an elite Israeli military unit to building a mission-driven prop-tech company. Lior shares the origins of Blanket Homes, how it's solving real problems in property and asset management, and the lessons learned from scaling a remote and international team. He also opens up about his early missteps (including being fired from his first job after one day), his nonprofit work renovating homes for Holocaust survivors, and how he balances purpose with performance.

In this episode, Jon Dwoskin joins host Pete Neubig to break down the power of organizational charts, hiring the right people and eliminating time-wasting meetings. Learn how to structure your business for growth, streamline decision-making and build a team that drives success. Tune in for actionable insights from an experienced business coach!

Sustained growth in property management doesn’t have to rely on expensive lead generation. In this episode, Brian Hughes shares practical strategies for consistently growing your business, including the power of dedicating just one hour a week to business development. He also discusses how leveraging virtual assistants can streamline operations and improve efficiency. Tune in for expert insights that will help you build a scalable and successful property management business.

What do ultra-endurance running and property management have in common? In this episode, Tony Cline sits with host Pete Neubig to share how the discipline, resilience, and mindset needed for extreme physical challenges translate directly into building a successful property management business. From overcoming obstacles to staying consistent in the face of adversity, Tony dives into the lessons that help him—and can help you—push past limits in both life and business. 

Host Pete Neubig sits down with Gary Wilson to uncover how he built a 700-unit real estate portfolio with just a six-person team. Gary shares the strategies, systems, and mindset shifts that made it possible—plus insights on efficiency, automation, and smart investing for sustainable growth.

Tenant Turner CEO James Barrett joins Pete Neubig to discuss the impact of AI and automation on property management, from fraud prevention to customer support. He shares insights on scaling with technology, the challenges of hiring great talent, and what the future holds for AI-driven innovations in the industry.

In this episode, host Pete Neubig sits down with Shawn Johnson to discuss the mindset shifts and strategies that can accelerate success in property management. From pricing strategies to wealth-building principles, Shawn shares insights on how small operators can maximize profitability, break free from scarcity thinking, and scale their businesses effectively. Tune in to learn how to shift your perspective and leverage your property management company for long-term financial growth.

In this episode, host Pete Neubig sits down with Randall Henderson, Rentvine's COO, to discuss how the company is transforming property management technology through open APIs, AI and a people-first approach. Randall shares insights on Rentvine’s $74 million investment, the importance of hiring for attitude, and how innovation is reshaping the industry. Tune in to learn how property managers can leverage cutting-edge tech while building a strong, success-driven team.

Struggling with operational chaos in your property management business? In this episode, host Pete Neubig sits down with Ben Serven, CEO of Black Sheep Global, to discuss the power of process-driven management. From documenting workflows to implementing automation the right way, Ben shares insights on how systems can streamline operations, reduce stress, and fuel business growth. Whether you're managing six doors or six hundred, this conversation will help you build a scalable, efficient company.

Is bigger always better? In this episode, Pete Neubig sits down with Bart Sturzl, a 30-year property management veteran and 2016 NARPM Past Pesident, to discuss why he intentionally keeps his company at 300 doors — and why that decision has led to higher profits and less stress. They dive into the trade-offs of growth, the importance of vision, and how to build a business that supports your ideal lifestyle. Whether you're aiming for rapid expansion or a steady, profitable operation, this episode offers valuable insights on finding the right path for your property management business.

Discover the keys to success in property management with host Pete Neubig and 2018 NARPM Past President Brian Birdy, MPM RMP, as they explore effective leadership strategies, the power of ownership in teams and actionable approaches to overcoming industry challenges like rising vacancy rates. Learn how to empower your team, set bold goals, and build a resilient business. Brian is the CEO of PMI Birdy Properties, CRMC.

In this episode, join host Pete Neubig as he interviews Tracy Streich, MPM RMP, Broker/Owner of Renters Place and NARPM Volunteer of the Year, to uncover game-changing strategies for property managers. From leveraging master insurance policies to the effective use of virtual assistants through VPM Solutions, Tracy shares insights on optimizing operations. Hear about his unique journey from social work to property management, the importance of NARPM connections, and leadership advice for newcomers.

In this episode, host Pete Neubig welcomes marketing expert Jerome Lewis, “Mr. Implementation,” to share strategies for scaling property management businesses. They discuss building authority through content marketing, the importance of follow-up systems, and tips for building trust through public speaking and networking. Packed with actionable insights to help property managers and real estate pros grow their businesses.

In this episode, Mark Ainley, co-host of the Straight Up Chicago Investor Podcast, shares insights into podcasting, marketing, and leveraging real estate knowledge. The discussion covers using podcasts as a marketing tool, integrating social media and SEO, and the importance of authenticity in branding. Mark highlights the evolution of his podcast, the value of retaining control over marketing to reflect true personality and culture, and offers advice on starting a property management business on a low budget.

In this insightful episode, Pete Neubig interviews Ashley Kehr, co-host of the BiggerPockets Real Estate Rookie podcast and author of "The Real Estate Rookie: 90 Days to Your First Investment." Together, they explore how property managers can elevate their expertise by leveraging market data and developing strong systems. Ashley shares practical strategies for fostering relationships with investors, from participating in forums to attending meetups and conferences. Learn how to position your property management business as an invaluable partner for real estate investors by mastering systems, scaling processes, and offering unique value. This episode is packed with actionable advice for property managers seeking to grow their portfolios and strengthen client connections.

In this episode, Pete Neubig interviews Robert Gilstrap, MPM RMP, CEO of Suite Stays Altanta, LLC, about the unique challenges and opportunities in short-term rental management. They discuss essential systems for success, leveraging virtual assistants, and the importance of mindset when managing 24/7 operations. Robert also shares personal insights on the industry's future and practical advice for anyone entering the short-term rental space. Check it out!

Discover the key steps to scaling a property management business while maintaining exceptional service. Host Pete Neubig sits with Jay Hartley, a seasoned real estate broker and investor with over two decades of experience in rental property investments. Jay shares insights on building the right team, creating efficient processes, and leveraging education to support organic growth. Learn how to balance growth with quality to build a successful and sustainable operation.

In this episode, host Pete Neubig and Bryan Jenkins, co-founder of PM Business Implementers, discuss how to transform chaotic property management operations into consistent, scalable systems. Bryan shares steps to streamline processes, integrate automation, and reduce team stress, empowering property managers to handle growth with confidence. Perfect for those looking to boost efficiency and build a resilient business.

In this episode, host Pete Neubig and Jeff Doering, Partner and Principal in Renter's Insurance Solutions, explore game-changing insurance strategies for property managers, focusing on innovative alternatives to traditional security deposits. They discuss the benefits of security deposit alternatives, handling tenant claims, and streamlining the claims process for faster reimbursements. Jeff also shares insights on best practices for managing tenant liabilities and collections, making this episode a must-listen for property managers looking to enhance efficiency and boost their bottom line with effective insurance solutions.

In this insightful episode, host Pete Neubig sits down with Stephen Fox, co-founder of Upkeep Media, to explore the dynamic landscape of property management and the critical strategies for growth. They delve into the importance of leveraging analytics to understand website traffic, optimize lead generation, and engage effectively with property owners. Stephen shares practical tips on utilizing remote teams for marketing functions, as well as the value of content creation to attract and retain clients. With a blend of expert advice and engaging discussion, this episode is a must-listen for anyone looking to enhance their property management practices and drive business success.

In this episode, host Pete Neubig interviews Kobi Bensimon, founder and CEO of Showdigs. They discuss Kobi's journey from software engineering to property technology and how his platform helps real estate professionals manage showings. Kobi shares his insights on the future of property management, highlighting the importance of using technology to scale businesses, especially with virtual assistants. He also emphasizes building processes for the future, not just the present, and how Showdigs addresses the ongoing challenge of scamming in the industry.

In this episode, host Pete Neubig sits down with attorney Aaron Holt, an employment law expert from Cozen O'Connor, to explore the complexities of hiring practices and employment law. They dive into the legal intricacies of Diversity, Equity, and Inclusion (DEI) initiatives after recent Supreme Court rulings, discussing how companies can balance compliance while fostering a diverse workplace. The conversation also covers the risks and rewards of using social media for hiring, offering practical tips on what to consider. Wrapping up with a lively lightning round, Aaron shares personal insights and advice for employers navigating today’s legal landscape. Tune in for valuable takeaways on making informed, legally sound hiring decisions.

In this episode, host Pete Neubig interviews Victor Cianci, COO of Citizen Home Solutions (CHS), about leadership, innovation and technology in property management. Victor shares how CHS builds trust, leverages data-driven processes and embraces digital transformation to improve customer experiences. He also touches on personal topics like his role as a middle child, his admiration for LeBron James and his love for quiet beach vacations. Tune in to learn about CHS's recent rebranding and how they continue to lead through change in the property management industry.

In this episode, host Pete Neubig sits with BiggerPockets podcaster David Greene, who shares his insights on navigating the property management landscape. He emphasizes the importance of building trust with clients and adapting leadership strategies during economic downturns. He discusses the significance of sales in property management, the challenges posed by changing market conditions, and the keys to maintaining productivity and morale within your team. Tune in for valuable tips on how to strengthen client relationships and thrive in a shifting market.The goal is for property managers to leave with actionable steps to create a more cohesive and well-informed team. This will help boost employee satisfaction, reduce employee turnover, and position the company for success during periods of growth.

In this episode, host Pete Neubig sits down with Jeremy Pound, RentScale's CEO and a leading expert in business development for property managers. They dive deep into effective strategies for hiring and compensating business development associates, emphasizing the importance of market research and tailored compensation models. With invaluable insights and practical tips, this conversation equips listeners with the tools they need to elevate their property management business.

In this insightful episode, business coach Doug Winnie discusses the importance of setting clear goals and utilizing KPIs to drive business success. He explains how small businesses can learn from larger corporations by adopting measurable goals broken down into achievable steps, such as quarterly and weekly objectives. Doug also highlights the importance of structuring team roles with defined performance indicators and planning for the future by building a sellable business, whether or not the owner plans to sell. Learn how these strategies can transform your business operations, enhance employee engagement, and prepare your company for long-term success.

In this episode, host Pete Neubig sits down with Landon Cooley, co-founder of Pest Share, to discuss how creating unique experiences, like the orange shoes movement, fosters community in the property management industry. They explore how Pest Share’s innovative solutions enhance resident and property owner satisfaction and increase operational efficiency for managers. Landon shares personal insights into starting and scaling a business, emphasizing the importance of vision, delegation, and the use of remote team members. Whether you're just starting or looking to grow, this conversation offers valuable strategies for achieving a triple win — where property managers, residents and owners all benefit.

In this episode, host Pete Neubig talks with Diego Alatorre and Tom Van Waelem from Cavalry, discussing the essential KPIs for property maintenance success. They highlight the importance of proactive communication, timely vendor payments, and consistent tenant follow-up to boost satisfaction and prevent issues. The episode also delves into building strong vendor relationships through clear expectations and regular feedback, emphasizing how these practices can significantly enhance property management efficiency and tenant satisfaction.

In this episode, host Pete Neubig and Lindsay Liu, co-founder and CEO of Super, explore the evolving role of artificial intelligence (AI) in property management. They discuss how AI can address key business challenges, the importance of avoiding "shiny object syndrome," and its impact on workforce dynamics and data security. Whether you're tech-savvy or new to AI, this episode provides practical tips on integrating AI into your business while preserving the human touch.

In this insightful episode, Marc Cunningham, President of Grace Property Management & Real Estate and Founder of PM Build, shares his extensive experience and wisdom on the complexities of running a successful property management business. The conversation delves into the critical balance between business growth and maintaining the well-being of your team. Marc discusses the importance of nurturing relationships with clients and employees, recognizing the signs of burnout, and his strategies to foster a positive, productive work environment. He also emphasizes the value of empathy, trust, and continuous learning in overcoming the inevitable challenges of the property management industry. This episode offers valuable lessons for anyone looking to enhance their leadership approach while prioritizing the health and happiness of their team.

In this engaging episode, host Pete Neubig and Thomas Perfect, owner of Uplift Property Management, delve into the complexities of leadership and tough decision-making in the property management industry. They discuss the challenges of balancing personal relationships with business needs, highlighting the difficult decision Tommy had to make in letting go of a close friend whose performance was declining. Despite the personal nature of the situation, Thomas emphasizes the importance of making decisions that are best for the business, a mantra that has guided him through such challenges. The conversation also touches on the significance of embodying core values, dealing with personal shifts and the art of maintaining relationships even after difficult business decisions. In the lightning round, listeners glimpse Thomas's personal side, including his love for desert trips, his twin brother and his unconventional choice of superpower: efficiency.

In this enlightening NARPM® Radio episode of "Insights on Building a Thriving Remote Team," Sam Eddinger, founder of Ironclad Property Management, shares his journey from nuclear engineer to real estate entrepreneur. Sam, who has a rich background in real estate investing and property management, delves into the nuances of building and managing a remote team. Drawing on his experience from transitioning his property management company to a remote-first model, Sam offers practical advice on hiring for company culture, setting clear expectations, and leveraging technology to ensure productivity and accountability. Discover how Sam's unique approach, combining his engineering expertise with his passion for real estate, has led to a successful and efficient remote team. Whether you're a property management professional or a business leader looking to optimize your remote workforce, Sam’s insights will provide valuable strategies for fostering a thriving remote team and achieving exceptional results.

In a twist, NARPM® Radio host and VPM Solutions co-founder and CEO Pete Neubig is interviewed by Peter Hernandez on all things virtual assistants in this episode, "Revolutionizing Property Management with VPM Solutions and Virtual Assistants." Learn how Pete used his remote team at Empire Industries as a model to create VPM Solutions. Discover the challenges he faced, his strategies and the significant impact virtual assistants can have on property management. Pete shares valuable insights on adopting and integrating remote team members, from cost savings to improved efficiency, offering a blueprint for other property management companies to follow. Tune in!

In this episode of NARPM Radio®, we talk with Michael Parker, co-founder of Geekly Media and VPM Solutions, about "Leveraging AI for Modern Property Management." Artificial Intelligence (AI), though relatively new, is evolving quickly and becoming highly accessible. It offers accessible and powerful tools for property management tasks. From handling simple, repetitive tasks to fostering intelligent communication, AI is revolutionizing how we cultivate leads and manage customer service. Listen now!

In this episode of NARPM Radio®, host Pete Neubig talks with Benton Cotter, co-founder and CEO of Rentvest, about "Effective PM Marketing to Grow Your Company's Door Count." Understanding the intricacies of marketing a property management company can be a pivotal moment for your business. Cotter discusses the most effective types of content, his approach to the technical aspects of SEO and the significance of pay-per-click. The interview also reveals Cotter’s predictions for future property management market trends, his advice for newcomers to the industry and strategies for expanding into new markets.

Tune in as host Pete Neubig and six property management leaders share their collective wisdom in this new podcast, "Building a Future-Ready Property Management Business." Learn the art of client selection, operational efficiency, inbound marketing, lease marketing and staying tech-savvy in a rapidly evolving industry.

"The Entrepreneurial Journey: How to Scale Your Service Business"

We sit down with Ron Holt, founder of Pink Zebra Moving, as he shares his journey of transitioning from a blue-collar to white-collar business, and how he leveraged digital marketing and SEO to drive growth. Ron also talks about his initial challenges with marketing budgets, the importance of investing in infrastructure and the blueprint for creating a successful franchise. Discover how Ron took his bad experience with moving services and turned it into the exciting and customer-focused company, proving that - with a clear vision and relentless dedication - you can transform an industry.

Unlock the secrets to property management success with host Pete Neubig and his all-star lineup of property managers. Get ready for valuable insights on maintenance leadership, effective systems and the art of executing seamless lease renewals!

In this episode, “From SWAT Tactics to Agile Growth: Pioneering a New Era of PM,” NARPM® Radio host Pete Neubig interviewsTiffany Rosenbaum, Owner of Rosenbaum Realty Group. We discover how transitioning from a novice investor to a leading figure in property management can radically change the industry. We also explore the critical shift to analytical decision-making and strategic financial planning, showcasing the advantages of embracing a SWAT team approach, fostering a culture of openness and prioritizing teamwork and daily KPIs.

In this episode, “The Vendor Effect: Maximizing Quality in Property Management,” NARPM® Radio host Pete Neubig interviews Josh Huite, Owner of Tradesman Experience, a very successful HVAC company. They discuss fostering a leadership culture, managing vendors, choosing contractors and much more.

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In this episode, "How to Build a Successful Property Management Business," NARPM® Radio host Pete Neubig interviews NARPM® Treasurer DD Lee, MPM® RMP®, Industry Liaison for PURE Property Management. The success of any company depends on its professionals. Hiring and retaining talent involves more than perks. It's about balancing employee nurturing with alignment with company values and vision. Understand your business needs before recruiting the right team member, all of these and more through the insight of the amazing DD Lee!

In this episode, "Moving Beyond Transaction - Providing Comprehensive Care & Value in PM," NARPM® Radio host Pete Neubig interviews Mark Kreditor, MPM® RMP®, a NARPM® Past President and former Owner/Broker of Get There First Realty. They discuss the current property management landscape, navigating challenges like industry fees, generational marketing and social media's crucial role. Don't miss it!

You want to be better than most property management firms in your area?Simple...just answer the phone! In this NARPM® Radio episode,"Revolutionizing PM Communications: Mastering Efficiency and Connectivity in the New Normal," Taylor Haas talks about call answering, escalations and phone trees. Oh my! Want to figure out how to reduce phone calls? Learn the negative effects of a phone tree and how to build out the right call-answering scheme.

In this episode,"How to Grow Your PM Company," NARPM® Radio host Pete Neubig connects a seasoned property manager, Greg Doering, MPM® RMP®, with a newbie, John Gillen. Greg gives John insights on how to grow his business. If you're just starting out or are looking to grow, this is a can't-miss episode.

In this episode we call "Connecting the Dots: Communication Strategies in Property Management," NARPM® Radio host Pete Neubig gathers six property management experts to share their wisdom. They unravel the art of communication in the industry. From handling applications to fostering positive relationships with owners, residents and applicants, this episode provides a deep dive into the power of effective communication.

In this episode we call “What Does NARPM Governmental Affairs Do for the Members?”, join NARPM® Radio host Pete Neubig as he interviews Tyler Craddock, NARPM Governmental Affairs Director. More and more legislation is coming into law, and it typically makes it more difficult for landlords and property managers. Meet one of the good guys. Tyler Craddock and team fight on the front lines to keep legislation from continuing to add laws where they do not understand the consequences. Learn what Tyler and team are currently fighting against and how we can help him.

In this episode we call “The Anatomy of a Maintenance Work Order: How to Handle 1,200 Work Orders Per Month," join NARPM® Radio host Pete Neubig as he interviews Billy Early, Maintenance Manager for Colorado Realty and Property Management, as they get down and dirty and, step by step, go through how Billy and his teamhandle over 1,200 work orders per month. If maintenance is a challenge for your business, or you want to improve your efficiency, this is the episode for you!

In this episode we call "Melissa Sharone: Meet Your 2024 NARPM National President," join NARPM® Radio host Pete Neubig as he interviews Melissa Sharone, MPM® RMP®. Learn how getting the team involved in NARPM grows your business, how Melissa set up her company to run without her so that she's able to take on a time-consuming role like National president and the most effective way to use NARPM®.

In this episode we call "Vendor Solutions Spotlight: A Property Manager's Guide," join NARPM® Radio host Pete Neubig for a vendor showcase episode featuring industry experts interviewed at 2023's NARPM® Annual Convention & Trade Show. Explore solutions for saving time, creating effective approaches and streamlining processes. From pet-screening policies to branding, lead automation to talent acquisition (and much more!), this episode covers it all.

In this episode we call "From Vision to Profit: A Blueprint for Property Management Success," join NARPM® Radio host Pete Neubig as he welcomes Paul Kankowski, RMP®, Director of Systems & Operations for PURE Property Management and Owner of House Match Inc., as they explore explore the art of growing and profiting from a property management business. Discover the essential steps to becoming a successful BDM and gain insights into initiating and implementing effective processes for lasting success.

In this episode we call "Revolutionizing Property Management: A Tech Odyssey," join NARPM® Radio host Pete Neubig as he welcomes Joe Easton, Senior Channel Partner Manager at Rent Manager, as they take a journey through the maturation of the property management software space. They reflect on the transformation from the days of manual tracking to the sophisticated software solutions we have today.

In this episode we call "Collaboration Over Competition: A Path to Success," join NARPM® Radio host Pete Neubig as he welcomes Jason Hull, CEO of DoorGrow, as they challenge the conventional wisdom of business growth. Discover why a focus on collaboration over competition is the key to industry-wide success. Explore unique strategies to transform your property management business and change the world.