Ezoic

Page Serving Degradation in Virginia Data Center

2025-03-09T03:51:00+00:00

At 19:51 PDT, multiple servers in the Virginia data center began malfunctioning, resulting in page serving degradation. Our emergency response team identified the malfunctioning servers and replaced them, restoring service to normal operation by 20:27 PDT.

Status Page Outage

2024-09-21T18:15:00+00:00

Our status page, ezoicstatus.com was inaccessible from approximately 11:15am to 2pm PT due to an issue with the third-party hosting provider. The outage was limited to only ezoicstatus.com, and no other Ezoic services were affected.

The issue has been resolved and the status page is fully functional.

Video Streaming Outage

2024-07-21T21:26:00+00:00

Between July 21st 14:26 PDT and July 22nd 4:34 PDT, Video streaming on all pages, including www.humix.com, was down. A fix has gone out that fully recoverd video streaming.

Wordpress Hosting Database Maintenance

2024-07-15T20:40:00+00:00

We needed to making configuration changes to one of the Wordpress Hosting databases between 13:40 and 13:50 PDT which may of resulted in downtime.

Wordpress Hosting Database Maintenance

2024-07-11T23:32:00+00:00

We have swapped out one of the WordPress Hosting database servers between 16:35 and 16:42 PDT with a newer one. Any data attempted to be saved within that time range for sites using our WordPress Hosting service may have been lost.

Database Issues in WordPress Hosting

2024-07-11T21:06:00+00:00

Between 14:06 PDT and 14:33 PDT the WordPress Hosting database server experienced issues that prevented any data from being persisted. Issue is resolved moving forward

Partial Outage in Paris data center

2024-07-09T22:08:00+00:00

Between 15:08 PDT, and 15:55 PDT, the Paris data center experienced a partial outage due to a misconfigured change. The configuration change has been fixed, and page serving is functioning normally now in the region

US Virginia Impairement

2024-06-26T18:57:00+00:00

We've experienced two events where page serving was impaired in the Virginia data center from 11:57 to 12:21 PDT and from 12:31 to 12:45 PDT. Page serving has been operating normally after those events.

DDoS Attack on Ezoic Platform

2024-04-14T11:15:00+00:00

Between 04:15 PDT and 04:55 PDT, We have experienced a DDoS attack in our platform. We have been able to recover from the attack and are working on future mitigations.

Partial Outage in Page Serving

2023-09-22T16:45:00+00:00

At 9:45 AM PT, a change went out that caused page serving to fail for many sites. The change has been rolled back at 9:59 AM. Page serving is back to normal

Ezoic Dashboards Intermittently Inaccessible

2023-09-01T17:42:00+00:00

[Sept 1, 17:43 UTC] - We are investigating an issue causing Ezoic dashboards to become intermittently inaccessible. Ad and website related services are expected to remain unaffected during this time. Thank you for your understanding.

UPDATE: The issue has been identified and resolved.

Ezoic Dashboards Temporarily Unavailable

2023-09-01T01:00:00+00:00

[Sept 1, 01:00 UTC] - We are performing scheduled maintenance that is expected to only impact Ezoic Dashboards. During this time, publisher dashboards will be inaccessible. All ad and website related services are expected to remain fully operational during this time. The planned maintenance is expected to be completed by 02:30 UTC.

UPDATE: The maintenance window has been extended to 03:30 UTC. Thank you for your patience!

UPDATE (02:34 UTC): The maintenance window has been extended to 05:00 UTC. During this period publisher dashboards may experience outages. Thank you for your patience!

UPDATE (04:30 UTC): The maintenance period is over. All Ezoic dashboards are accessible again. All Ezoic ad and website services remained fully operational during the maintenance window.

Partial Service Disruption

2023-08-15T22:06:00+00:00

[August 15, 22:06 UTC] - We are currently experiencing a partial service disruption in our us-west-2 data center. Engineers are currently investigating. Updates will be provided here.

[August 15, 22:30 UTC] - The cause of the partial outage has been identified and is being corrected.

[August 15, 22:45 UTC] - The issue has been corrected and systems are recovering.

[August 15, 23:05 UTC] - Systems have recovered and the platform is fully operational.

Community Outage

2023-07-24T18:38:00+00:00

The Ezoic Support Community is experiencing downtime due to some system updates. The issue started approximately 11:30am PST, July 24th and was resolved at 8pm PST.

Google Reporting Issue

2023-07-21T23:41:00+00:00

Google is currently having issues with their data reporting systems. Revenue reports within the Ezoic dashboard, and Big Data Analytics may appear off until this is fixed. The delay is from approximately 1pm PST, July 19th 2023 and ongoing.

For more details you can follow Google Ads reporting here: https://ads.google.com/status/publisher/incidents/k1ahLtcKd3msxtyKrn4z

Ad Service Temporary Interruption

2023-07-17T17:00:00+00:00

We are experiencing an operational issue that has affected ad serving on sites. Some sites may have been intermittently inaccessible during this time. We are currently investigating, but our other systems are continuing to operate as expected.

Ad Service Temporary Interruption

2023-07-15T16:17:00+00:00

[July 15, 15:00 UTC - 16:00 UTC] - We experienced an operational issue that affected ad serving on sites. Some sites may have been intermittently inaccessible during this time. We are currently investigating, but systems are continuing to operate as expected.

Ad Service Temporary Interruption

2023-07-12T18:45:00+00:00

We experienced an operational issue that affected ad serving on sites. Some sites may have been intermittently inaccessible during this time. We are currently investigating, but systems are continuing to operate as expected.

Ad Service Temporary Interruption

2023-06-21T21:20:00+00:00

[June 21, 21:20 UTC - 22:00 UTC] - We experienced an operational issue that affected ad serving on sites. Some sites may have been intermittently inaccessible during this time. We are currently investigating, but systems are continuing to operate as expected.

AWS Service Degradation

2023-06-13T19:02:00+00:00

[June 13, 19:38 UTC] We are experiencing issues related to AWS service degradation. As a result, Ezoic dashboard logins are down and we are reviewing other services. Ad serving remains unaffected. We are tracking the ongoing AWS issue and will provide updates. AWS status updates can be found at https://health.aws.amazon.com/health/status.

[June 14, 02:22 UTC] AWS has been reporting their issue as resolved for several hours. We have been monitoring our systems and all Ezoic services are fully functional and operating as expected.

Standalone Integrated Sites Ad Serving

2023-05-31T05:30:00+00:00

[May 30, 22:30 UTC - May 31, 12:05 UTC] - Some standalone integrated sites may have experienced ad service related operational issues. Engineers have identified and corrected the issue. Additional preventative measures are being put in place.

Ezoic Website & Blog

2023-05-25T15:59:00+00:00

[May 25, 15:59 UTC] We have received reports that users are experiencing issues accessing ezoic.com. Engineers are investigating. Updates will be provided, but initial findings indicate the issue is isolated to only ezoic.com (Ezoic Website & Blog) and all other services remain operational.

[May 25, 19:42 UTC] The issue has been identified and resolved. The Ezoic Website & Blog is fully operational. Additional preventative measures are being put in place.

CMP Issue

2023-05-18T19:00:00+00:00

We are experiencing operational issues with the Consent Management Platform. Engineers are investigating.

The issue has been identified and engineers are working to remedy the situation.

The issue has been resolved and the Consent Management Platform is functioning as expected.

Cloud integration issues

2023-03-06T10:04:00+00:00

We are currently experiencing issues surrounding cloud integrations, our engineers are working to get this resolved ASAP

Operational Issues

2023-02-15T15:41:00+00:00

Multiple data centers are experiencing operational issues. Engineers are investigating

Downtime in Multiple Data Centers

2023-02-08T17:05:00+00:00

Multiple data centers have gone down from an operational issue. As of 9:29 PDT, The issue has been fully resolved.

Ads Not Serving

2022-12-09T00:30:00+00:00

We are seeing ad serving failures across the platform and web. Google Ad Manager is experiencing issues, which is directly impacting our platform. We are monitoring their status here.

[08/12/2022 17:30 PST] - Publishers with Adsense Mediation on our platform will continue to serve ads during this Google Ad Manager outage. You can setup Adsense Mediation here if you haven't already: https://pubdash.ezoic.com/ezoicads/adsense/mediation

[08/12/2022 19:45 PST] - Google has confirmed the issue is resolved, and we are seeing ads displaying normally across the platform. This issue appears resolved at this time.

Ezoic Publisher Dashboard Issues

2022-11-22T13:00:00+00:00

Some customers based in UK/EU Regions had limited access to publisher dashboard features 13:00-14:00 UTC.

Platform Issues

2022-11-08T10:00:00+00:00

Our team is investigating issues related to slow serving of pages, and intermittent failures.

08/11/2022 02:45 - Our team has identified the cause of these failures, and is working to implement a fix.

08/11/2022 04:00 - Our team is continuing to monitor the fixes implemented.

08/11/2022 05:10 - We have confirmed services have returned to normal. A sudden increase in traffic, compounded by operational issues in the data center in the region, resulted in failures. Our team implemented measures to address the data center operational issues and restore service functionality.

Ezoic Wordpress Hosting Issues

2022-09-08T16:55:00+00:00

We are investigating an issue with the Ezoic Wordpress Hosting platform that is causing sporadic issues with sites using it.

[10:30] - We have identified the issue and are working on implementing a fix.

[10:55] - Services are stable again.

Ezoic WordPress Hosting Down

2022-07-10T14:03:00+00:00

[10/07/2022 07:17 PDT] - A shared database went offline. In the process of bringing it back up, and investigating the cause.

[10/07/2022 07:54 PDT] - The shared database isn't coming back online. We are going to replace it with a new database from a backup at 06:37 PDT. Its expected to take 1-2 hours to bring online.

[10/07/2022 09:51 PDT] - The database restore from the backup is still ongoing.

[10/07/2022 10:51 PDT] - The database restore from the backup is still ongoing.

[10/07/2022 11:01 PDT] - Database restore has finished. We are monitoring recovery. There may be intermittent connectivity issues or slow connections while services stabilize.

[10/07/2022 12:00 PDT] - Our lastest available backup was actually in UTC, not PDT. Any saved database configuration, such as posts/articles between July 10 06:37 UTC and the time of recovery is not recoverable, unless there is an external backup of the site.

Ezoic Wordpress Down

2022-06-27T22:55:00+00:00

All Ezoic Wordpress Hosting is down - engineering is engaged.

[27/06/2022 16:06] - Engineering has identified the issue and is working on resolving.

[27/06/2022 16:26] - Engineering has resovled issue and verified fix. Services are restored at this time.

Cloudflare Outage

2022-06-21T06:38:00+00:00

23:38 PT - Many popular websites and services are offline (discord, roblox, etc) and are reporting Cloudflare as the cause. Sites that use Cloudflare may be experiencing downtime or reduced performance.

00:19 PT - Cloudflare seems to be resolving the issue and services and sites are coming back online.

01:09 PT - Cloudflare appears to be operational for all services and websites. Marking as resolved and will continue watching.

Unplanned Emergency Maintenance

2022-05-16T18:51:00+00:00

Engineering is performing unplanned emergency maintenance on underlying systems supporting the publisher dashboard. You may see errors and experience issues accessing portions, or all, of the interfaces during this time.

Ad and page serving peformance issues in eu-west-3 region (Paris)

2022-04-11T17:35:00+00:00

One of our databases experienced some technical issues (starting 3:35 AM PST) in the eu-west-3 region (Paris). It impacted the performance of our ad and page serving in this region. Symptoms were higher than usual server response times and ads not being filled. All systems went back to operational at 05:47 AM PST.

Analytics Data

2022-03-24T00:15:19+00:00

Beginning at approximately 5:40AM PST, our systems indicated a decline in data captured from a small percentage of our publisher's analytics data. The initial investigation determined that neither the customer's website traffic nor revenue were impacted and that the incident was related to the collection of visitor data for the impacted traffic. The incident was resolved at approximately 8:10AM PST.

Amazon Web Services down in Virginia, US-East-1

2021-12-22T12:35:00+00:00

Amazon Web Services experienced some technical issues (starting 4:35 AM PST) in the US-EAST-1 region. Our automatic failover system routed the traffic away from US-East 1 to ca-central (Montreal) which resulted in partial outage of page serving in ca-central. It also impacted ezoic free wordpress hosting. All systems went back to operational at 05:34 AM PST.

Amazon Web Services down in Virginia, US-East-1

2021-12-07T16:17:00+00:00

Amazon Web Services is currently experiencing some technical issues that might affect Ezoic services like wordpress hosting, video, and others.

WordPress Hosting Maintenance

2021-11-19T19:30:00+00:00

We're performing some maintenance on the Operating System running inside the Hosting Databases. WordPress sites on our hosting might see some partial outage during this time. Estimated outage is 5 minutes. Maintenance is planned to be between 13:30 PM and 14:00 PM PST

Edit: Original maintenance estimate was 11:00AM to 12:00PM but was moved back.

Hosting - Sites Down

2021-10-21T00:00:00+00:00

We are investigating reports of 503s in Wordpress Hosting

[19/10/2021 18:43 PDT] - Root cause has been identified and fixed. All issues are fully resolved, and services should be operating at normal performance and capacity.

Intermittent Slow Responses and Origin Errors

2021-10-19T18:03:00+00:00

We are investigating reports of intermittent slow response times and origin errors for sites on our Wordpress hosting.

[19/10/2021 12:10] - Engineers have identified a bottleneck in the underlying infrastructure and implemented a fix; we are monitoring performance at this time.

[19/10/2021 13:07] - We are continuing to monitor performance at this time. Currently improvements can be seen, but overall performance is still degraded. The affected processes are taking some time to catch up and return to normal.

[19/10/2021 15:00] - We are continuing to monitor. Symptoms have improved, but issue is not fully resolved yet.

[19/10/2021 16:05] - All issues are fully resolved, and services should be operating at normal performance and capacity.

Hosting - Sites Down

2021-10-18T21:15:00+00:00

We are aware of outages of multiple sites on our hosting platform. Engineers are actively engaged in triaging the issue.

[18/10/2021 14:34] - We have identified the issue and are working on remediation.

[18/10/2021 14:51] - We have implemented a fix on the underlying configuration, and are monitoring services at this time. Sites have returned to service automatically.

[18/10/2021 15:01] -Services are stable and issue appears to be resolved at this time.

AWS Operational Issue

2021-08-31T21:39:00+00:00

02:39 PM PDT - We are aware of issues with AWS infrastructure in the eu-west-1 (Ireland) region. Traffic has been re-routed to avoid issues.

04:04 PM PDT - AWS has corrected their issues, and traffic has been restored.

AWS Interconnectivity Issues

2021-08-31T18:11:00+00:00

11:11 AM PDT - We have become aware of an issue affecting network traffic in our Oregon-based servers. Traffic has been re-routed at this time to other data centers, and we are monitoring the situation.

04:02 PM PDT - AWS has corrected their issues, and traffic has been restored.

AWS Availability Zone Outage

2021-06-10T20:20:00+00:00

13:20 PST: an availability zone in AWS Frankfurt data center experienced a major outage. Our failover system did not properly respond to this outage, and caused all users connecting through the Frankfurt region to fail to get a response. 16:10 PST: region restored and properly responding. Engineers are working on fixing our failover system, so issue no longer happens.

Ezoic Page Serving Slowness

2021-05-24T21:26:00+00:00

Performance is majorly degraded on approximately 40% of page views. Our entire engineering team is investigating the issue. Issue has been identified and fixed for all publishers using Ezoic. Was caused by a configuration issue on load balancers. Resolved put still rolling out globally at 2:51 PT. Issue affected approximately 35% of pageviews for ~25 minutes.

Google Ad Manager Extension / Integration configuration error

2021-01-08T23:30:00+00:00

A configuration error was discovered that impacted a small number of publishers who use the Google Ad Manager Extension / Integration. The configuration error impacted those publishers for approximately 2 - 4 hours.

3:30pm PST, investigating
5:20pm PST, the cause of the error has been identified
5:47pm PST, the error has been resolved, and configurations have been reset for all impacted.

Wordpress Hosting Degraded Performance

2020-08-18T19:00:00+00:00

12:01 PT - Performance for some sites on Wordpress Hosting detected as degraded

12:17 PT - Identified an automated disk volume change that caused increase usage. Fix being applied

12:33 PT - All Wordpress hosting sites are back to normal operation.

Page Server Slowdown in Virginia

2020-07-30T18:00:00+00:00

11:00 PT - Detected a slowdown in the Virginia datacenter that may be impacting performance of pageserving in that region.

13:45 PT - The issue is impacting speed for about 5% of the pageviews in the region. The cause has been identified and fix is being applied. The solution is being monitored now.

14:20 PT - All systems have recovered and are operating normally.

Ezoic Public Website Offline

2020-07-28T21:35:00+00:00

We are aware that our public website is currently offline and are working with the host to identify and resolve. The publisher area is not affected - to access the publisher area please visits https://pubdash.ezoic.com/user/login

We have identified the issue and are working with WP Engine who hosts the site as the issue is on their end. We hope for a resolution shortly.

A temporary fix is out and we are transitioning away from WP Engine. A few videos aren’t working but most functionality is fine.

Cloudflare Outage

2020-07-17T21:20:00+00:00

14:20 PT - Many popular websites and services are offline (discord, roblox, etc) and are reporting Cloudflare as the cause. Sites that use Cloudflare may be experiencing downtime or reduced performance.

14:38 PT - Cloudflare seems to be resolving the issue and services and sites are coming back online.

14:43 PT - Cloudflare appears to be operational for all services and websites. Marking as resolved and will continue watching.

Service disruption affecting small percentage of sites

2020-07-16T20:30:00+00:00

We have detected an issue affected a smaller number of sites using wordpress integration and our sites peed tool. It is affecting approximately 15% wordpress integrated sites. We are working to resolve this issue. 16:00 PT - This issue has been resolved and was due to a new feature rollout that was not compatible with certain integration and plugin types.

Service disruption affecting 1 datacenter

2020-07-15T08:30:00+00:00

One datacenter suffered a partial outage related to scaling. This caused pageviews directed to this datacenter to fail at an elevated rate. The issue was resolved at 4:30:00 AM GMT-07:00.