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Already updated GSTIN and IEC in ebay account but still not able to list items
Getting following error when trying to list items "You can't list, as you need to update your GSTIN and IEC on eBay. GSTIN and IEC are mandatory for sellers who are registered in India to sell on eBay. To sell on eBay, provide your GSTIN and IEC on your My eBay Account Settings Profile page. {e281883-962585x}"BBE - Permanent Restriction - Postal Error – Stuck in First-Line Support Loop
Hello Community Team, I would like to share my situation in full detail, as it concerns cross-border logistics and how BBE/SNAD metrics handle confirmed third-party postal errors. I have been selling on eBay since 2017, with approximately 500 successful transactions and 208 positive feedbacks. I always ship with proper documentation and follow bulk international shipping procedures. What happened Two international parcels were accepted via bulk submission at the post office. In this process in international transit, parcels may be relabeled and re-numbered based on barcode data. The postal operator has officially confirmed that during processing, a barcode was incorrectly associated with the wrong physical parcel. As a result, two buyers received each other’s items. Both buyers were refunded immediately and allowed to keep the items at my expense. According to official written confirmation from the postal operator acknowledging their mistake. My account was permanently restricted due to elevated BBE/SNAD metrics. The support loop problem I have contacted support multiple times and submitted appeals through the HK/APAC channels. Every time, I receive a standard response stating that: “The restriction is permanent and cannot be appealed.” However: The postal operator admits fault. The incident was external to my operational control. The performance metric treated this as seller negligence. It appears that first-line support is unable to evaluate documentation or escalate structural cases involving confirmed third-party errors. When a seller provides documented evidence of third-party postal fault, there seems to be no escalation path beyond automated performance enforcement. Given the documentation available, could this case please be forwarded internally for higher-level evaluation? Thank you for your time and consideration.Permanent Selling Restriction Due to Bad Buyer Experience (BBE) – Seeking Advice
Hello eBay Community, I’m reaching out to see if anyone has had a similar experience with eBay’s Bad Buyer Experience (BBE) evaluation, specifically regarding permanent selling restrictions. I’ve been a seller on eBay for over 13 years with an excellent feedback rating and no prior violations. However, my account has recently been permanently restricted from selling due to BBE, despite the fact that all cancellations on my account were related to shipping limitations to the United States, which were fully disclosed and proactively managed. Here are the key facts: I received written confirmation from an eBay supervisor (Scott, from the Customer Service Leadership Team) stating that cancellations due to shipping address limitations wouldn’t negatively affect my metrics. I also implemented a high domestic U.S. shipping rate to prevent unwanted purchases from U.S. buyers, which was explicitly permitted by eBay. All cancellations were linked to temporary suspension of shipping from Serbia to the U.S., and I did everything to ensure transparency with buyers. Despite this, my account was permanently restricted, and I am seeking advice or similar experiences from others in the community. Have any of you encountered something like this? How did you resolve it? I’ve reached out to eBay Trust & Safety, but I am still awaiting a final resolution. Any help or suggestions would be greatly appreciated! Thanks in advance, GoranTemporary disruption to selected Middle East destinations
1 MIN READ Dear Seller, Due to ongoing regional disruptions, some carriers have suspended or provide limited pick up and/or delivery services to certain destinations in the Middle East, including: ● UAE ● Israel ● Saudi Arabia ● Qatar ● Kuwait ● Bahrain ● Oman ● Jordan ● Lebanon As a result, you may face temporary disruption or delays to your shipments from and to these above countries. If your shipments are being picked up or delivered to these above countries, kindly check with your selected carrier(s) for latest service updates for (a) for shipments which have been already picked up by carriers and (b) before booking any new shipments. As buyers in these countries may experience temporary delays in receiving their shipments, we recommend checking your item’s tracking information regularly for the most up-to-date status. With effect from 25 February 2026, if your shipment(s) are impacted by these disruptions, eBay will automatically provide seller protections to your affected transactions. This includes: ● Your late delivery rate; ● Your “Item Not Received” cases; ● Your defects resulting from transactions you cancelled; and ● Negative or Neutral Feedback from buyers related to impacted transactions. We will share further updates as more information becomes available. As always, thank you for selling on eBay Regards, eBay TeameBay educational webinars - March 2026 Calendar
At eBay, our aim is to ensure that our sellers get their basics right. Hence, most of the time, the eBay webinar revolves around the topics such as listing best practices, order management, monitoring seller standards and maintaining account hygiene, getting desired visibility via Promoted Listings and Discounts Manager. . Participation in the training sessions is completely free of charge. Join Now!!!! Regards, eBay Teamcategory allowed for new sellers
Which category is allowed to new seller in ebay.com ? I am unable to list on ebay. ebay is showing To maintain a safe trading environment, eBay places limits on the number of categories sellers can list in. Currently, you do not have required permission to sell in this category. {e290495-1246166x} -
